A & B Movers

BAD BUSINESS, NOT TRUSTWORTHY...I hired A and B Movers LLC in San Antonio, Tx in June 2013. I called 2 days ahead to confirm my appointment. The day of moving the movers were hours late with no advance call from the company to explain why or even a courtesy call so I wouldn't worry if they were showing up or not.



The movers did finally show up 2 1/2 hrs late. I don't expect that everyone that works as a mover should look like a business professional but they shouldn't look like they were recently released from prision. Looks aren't everything and they were very polite. I had everything ready for them to move as they arrived.



At one point during the move one of the movers picked up 2 large heavy paintings by the steel wire; one in each hand. I immediatly noticed that he was bouncing them up and down by the wire to check the strength so I offered to carry one. Seconds after carrying my own painting the painting that A and B movers was carrying was dropped and the frame was broken. Not long after the frame was broken on the way to our new home the glass was shattered as well.



I do understand that accidents do happen and my main complaint about the damage was that the company has little concern with replacing or repairing the painting. I've contacted "Alex" in the San Antonio office several times and he is either unreachable or when he can be reached he often gives a further date as to when a decision can be made.



First response, the movers insisted that they needed to take the painting with them and that the company would repair it. Second response, I called "Alex" at A and B Movers and he assured me that it would be repaired and that he would speed up the process and that it would take just a few weeks. After that, I sent a formal claim certified mail to A and B Movers. Several phone calls and a month later, I still have no answer from A and B Movers and "Alex" as to what resolution they have come to since at this time they are no longer honoring their word.



At this time, A and B Movers are still not willing to provide an answer as to how they intend to repair or replace my property but have given myself an overwhelming impression that they likely just hope that this all goes away without correcting their actions. A and B Movers main argument today was that I signed a contract and that they are in their legal right but A and B Movers have totally ignored customer satisfaction and are just in a hurry to get $200 or more from someone else and not worry about what the consequences are.



A and B movers are just shy of a small business scam. Their employees appear scary to say the least and are not exactly the best company for women concerned about safety. They didn't show up on time and when my personal property was damaged they had little to no concern with repairing or replacing but were in a hurry to try to excuse themseles from liability. Bad business and not trustworthy...