A & T's Cleaning Services

I hired this company to do a final cleaning and professional carpet cleaning of the condo I was moving out of. They offered a clean out and carpet cleaning package for about $500. The owner was very nice and responsive to calls. We were all set up for the last day of the month.

I showed up that evening and found that they had been there... had left a copy of my bill on the counter, and that was it. NOTHING, and I mean NOTHING had even been cleaned. This may sound like an exaggeration, but they hadn't cleaned a thing, not even wiped the counters. The carpets hadn't been vacuumed and certainly not shampooed. The bathrooms, kitchen, appliances, floors, walls, NOTHING had been touched. Everything was as we had left it when we moved everything into the UHaul. The only thing that I found was two large wet spots in two of the three bedrooms, that were tinged orange and took quite some time and effort for me to clean. Needless to say, I was irate. I can only assume that they showed up and had a nap instead, but quickly dumped some water on the rugs before they left. I called the owner who really couldn't do anything to help me at that time as I had to be completed by midnight and it was almost 4:30pm. Obviously the walk through with the property manager was cancelled, and I had to pull together a team, buy all the cleaning supplies (as the condo was empty), rent a carpet shampooer, etc...
The owner did ask me to send him my new address so that he could mail me some coupons for future services, which I opted against. He did sound sincerely apologetic and asked me to send him the pictures I took so that he could "deal" with the employees. I only hope he fired them swiftly so that this never happens to anyone else. To charge someone $500 and do a poor job is one thing, but to actually not even do the job is criminal. My suggestion is that these employees should only be hired if you plan on supervising the work as it's being done.