Carlton Senior Living-Crown Plaza Sacramento

Carlton Senior Living Sacramento is exactly what you may imagine by the name. It is beautiful inside with lots of natural light and tons going on, very grand! Everyone was so friendly and knowledgeable in the time that I was there. I felt like I was part of their family immediately. If you haven't been, I recommend going for a meal or one of their Happy Hours, I know those are my Nana's favorites.

DO NOT ALLOW YOUR SENIOR RELATIVE OR FRIEND TO GO TO THIS FACILITY! The management at the Carlton Plaza on Fulton is terrible. My family has filed approximately 15 complaints with the state licensing department in a four month period regarding my grandmother's care, safety, and living conditions.



The facility was cited for falsifying my grandmother's paperwork in an effort to circumvent communication with the listed responsible party, my mother. The management then used that falsified paperwork as a means to communicate only with my grandmother who has dementia and was recently diagnosed with early Alzheimer's. The management is extremely unethical and manipulative...it is all about business and not about people and their families. A high level member of the management was even was recently reprimanded by her corporate office and mandated to take some type of sensitivity classes/seminars after talking about some residents to other residents in a nasty, negative manner (think middle school name calling!). Absolutely unacceptable!



Failure to respond in a timely manner to my grandmother's emergency call button this spring also resulted in a citation by the state licensing department. Then three months later in June the Carlton completely failed to respond to my grandmother's emergency call button causing her to suffer in her apartment all night in horrific pain. Because this was a repeat offence in such a short period of time the Carlton's citation will be more serious.



I could go on and on discussing the problems with this facility, but I think three major incidents verified and cited by the state licensing department is enough said...all between March and June. There are many other incidences that have occurred with other residents, my grandmother was not the only one.



Whenever you visit elderly living facilities ask to see their DSS binder with the reports of all state complaints. Ask at the Carlton and you will see pages and pages of recent complaints.



BEWARE OF THIS FACILITY! GO SOMEWHERE ELSE!!!

This place is perfect for my dad. The staff here is very kind and caring in their work and they are very friendly. I highly recommend them

I absolutely recommend them; they are having very nice staff who are very attentive and very caring towards the seniors. I found my mom in a very good condition when I visited her after a month as I was abroad on a business trip. Thanks Carlton Senior Living.

We were not the least bit impressed with the Carlton Plaza of Sacramento while my mother resided there. We finally moved her a few months ago after several years of on and off problems with the facility. We attempted to address the administration with our issues on more than one occasion but they did not seem to take our concerns seriously.



We found my mom several times sitting alone and cold in her dark room and it appeared she had been left unattended for a while. We found her laying in her own waste a couple of times.



The bottom line is that the Carlton charges a lot and is supposed to be an upscale facility. We felt as if they took advantage of my mother and our family for the money and that they subjected our mom to unwarranted neglect. We spoke with another family who was in the process of moving their father out for very similar reasons.



Our family would advise looking at other upscale assisted living options. There are several other places in Sacramento that we found provide much, much better care in the same price bracket.



The only one good thing about the Carlton was that they had a dining area with a lot of menu options and it was open most of the day.

We previously had a family member residing at the Carlton Plaza of Sacramento. The problems we had with the Carlton Plaza began a few months ago in July of 2013. Unbeknownst to the company, we had a family member providing nursing care to a patient within their facility. Our family member noticed a multitude of safety violations and ethical misconduct within the facility while he was on site. He observed patients in need of assistance who were not helped in a timely manner. He caught one of the night time medication technicians falsifying a medication record on his patient.



The memory care facility called "Our House" in the Carlton Plaza of Sacramento was the most alarming section of the Carlton Plaza. The supervisor of the unit, Marybel Caro, was observed on multiple occasions playing on her office computer, while there were residents with unattended needs and even residents left in water soaked clothing for unnecessary periods of time.



Our family made an effort to reach out to the administrators of the Carlton Plaza in Sacramento in August to help resolve the misconduct going on in the facility but they showed little concern. By September we elevated our concerns to the owners of the Carlton Senior Living Corporation. The company is headquartered in Concord, California. We hoped that the two owners would take the issues seriously because one of them, Donald Engle, is supposedly a physician. The owners did not respond to our repeated requests to discuss the problems in their Sacramento facility.



While moving our grandmother into her new home, my brother and I spoke with a retired Sacramento judge who had also experienced a nightmare at the Carlton before he also relocated himself to the Chateau at River's Edge. The judge told us of how he was doing rehabilitation at the skilled nursing section of the Carlton Plaza which is referred to as the Carlton Crown Plaza. He told us about how the incompetent staff failed to follow doctor’s orders which resulted in him falling and suffering irreparable knee damage.



I would urge anyone who is considering placing a loved one into an upscale assisted living facility to really do some research. The Carlton looks good on paper and has some great sounding reviews online. Do not be fooled by people who do not have an in depth understanding of the operation. From what our family has seen the corporation is concerned with profit and not in ensuring quality care or addressing issues ranging from small to serious.

Carlton Senior Living has some of the best staff!!! They are professional and know exactly what to do regarding their services. What I love the most is that they actually care about Seniors and love their job, which is the reason they are on top. I would totally recommend Carlton Senior Living to anyone needing of their services. Definitely a five star company!!!

Carlton senior living is the place where we shifted our grand mother. I once visited there to see my grand mom from that day onwards I visit that place every week to meet her, as the staff is very friendly and they always welcome me whenever I go there, grand mom is very happy with her new friends over there. Thank you guys for your wonderful service.

It is great to see my mom happy! Thank you for helping my mother discover her new self. She does not want to stay at home anymore. She says, "I love it here". Carlton Plaza of Sacramento is her new home and all this has been possible only because of the love and support that she has been getting here. Thanks for everything!