Champion Hargreaves Chevrolet

Matthews-Hargreaves Chevrolet sent me an email about a kease offer. I filled out a webform to get more details. They never e-mailed me back. Bad service.

Absolutely atrocious customer service in the service center. I was there for about 30 seconds when the guy locked my keys in my car and wasn't able to get my car til the next morning. When I came back the next morning they told me I'd have to wait at least an hour for the oil change because they had a few people in front of me. I took my car and left. I wouldn't let this place touch my car with a 10 foot pole. I understand mistakes happen and keys get locked in cars but that's ur job, your profession, you should know better. I'm nurse and I'm pretty sure if you came to me as a patient you wouldn't want me making any mistakes like this.

This dealer has the absolute WORST SERVICE DEPARTMENT. I recently brought my car in for repair because I noticed that oil was leaking from beneath the vehicle. They tried three times - unsuccessfully - to repair the leak. The 4th time I took the vehicle in, the service representative called me and explained that their previous repair had somehow damaged another part of the vehicle. He explains further and says that verbatim: "General Motors does not cover this particular part of the vehicle that is now damaged, so unfortunately it's going to cost $270.79 to repair."



I immediately requested that I speak with the Service Manager. The service manager tries to give me the run around with a bunch of technical auto terms & is still trying to convince me that I should pay for the part that his technicians damaged during repair in their shop. Basically, he was utterly useless so I asked for the contact information of the District Service Manager - i.e. the next in charge.



This gentlemen was understanding and helpful and he told me he would tell the Service Manager that GM was going to pick up half of the bill. He also stated that he would try and get the Service Manager to lower his end of the 50% of the bill. I explicitly stated I did not want to pay for anything until I knew what the final bill was going to be.



Fast forward 3 hours. I get a phone call from the dealership telling me that my car is "ready". Realize, I never received a phone call after my call with the District Manager that told me how much I would owe. I get to the dealership to pick up my car and there is a bill of $132.18. You can imagine how upset I am at this point. I start talking to the Service Manager and he basically tells me there is nothing he can do to help me.



Their service department is dishonest, expensive, unprofessional, and lacks any integrity whatsoever for their "service". Steer clear of this dealership regarding ANY FORM OF BUSINESS.

They are horrible lying manipulative bastards. I will never go there for anything again. I don't even go there to get my car serviced. The sales reps are liars, the service men are idiots, and all their goal is, is to make a quick buck in their pocket. They don't care about what happens to you when you drive off that lot, or if you can even make it off the lot.

I now know where used car salesmen get their bad reputation. Was lied to and manipulated to get extra money in their pockets. From used sales to the financing it's all a scam and we ended up paying thousands more than we would have paid elsewhere because of add ons and interest rates miraculously changing at the end. Wouldn't recommend this dealership to ANYONE! For your bank account and sanity I'd suggest finding another more honest place to give your business to.

I recently bought a car from Matthews-Hargreaves Chevrolet I picked it up on a Thursday that night I noticed a few things did not work so I called them Friday morning and let them know of the problems and wanted to bring the car in to get fixed. They said they would talk to the service department to schedule a date I gave them almost a week until I called them again they said well the boss is out and I have to get the repairs ok with my boss before you can bring it in. Still not respond to my calls so I decided to take it to another dealer they were very nice and fixed the problems. I will never recommend this dealer they do not stand by their product once they get your money. Thanks