Texas Health Hospital Rockwall

Never dealing with them again! I had a biopsy done at Women's Imaging. Before the procedure, they did not inform me of the astronomical cost of this procedure and their mandatory 6 month payment plan. When I received the bill in shock, I requested a reasonable payment plan and a detailed itemized bill. The billing department was rude and unhelpful. They even admitted that they cost more than other facilities. While waiting for the information i requested, I continued to pay $100 a month towards my bill. The billing department still sent my bill to collections.

On top of the billing issues, I walked into the procedure with a perfectly healthy arm and walked out with nerve damage. 6 months later, my arm is still numb and the Clinical Risk Manager tells me not to contact her about the issue, that I need to see another doctor to find out what is wrong with me. I was told that this is rare and my nerve damage is probably unrelated to the procedure. What a slap in the face!

I had a preterm labor scare and the RN Amber was extremely nice and helpful. I plan to deliver here in the months to come.

I was impressed with the friendliness and cheerfulness of all the employees I dealt with at the hospital from the nurses to those working in the billing office. What I found incredible though was that I had to pay upfront over $2000 without any kind of invoice that projected the services I was to receive. I would never be expected to do that with any other business. How can they get away with that? I have insurance and am willing to pay. But this was like being asked to buy a car or pay for repairs with no knowledge of what you were paying for.

Had to go here for emergency c-sec due to hypertension. Had to have blood taken over a dozen times with a dozen different staff from all over the hospital. They finally had to call the lab tech at my ob-gyn to do it. Staff is supposed to wash their hands BEFORE & AFTER each patient contact; I noticed that most of them didn't follow this safety protocol. When I worked at THR, I remembered that one of the reasons why we didn't get our bonuses was bc of safety issues--primarily, nurses not washing their hands. Anyhow, still had hypertension after giving birth so I was monitored regularly around the clock. For meals, the first night they gave me steak for dinner, and thereafter everything was overly salty for my restricted diet, so I had to have food brought from home. During the night, forget about getting any sleep. Their staff was extremely noisy.

Their billing/collection dept is horrible. Two times while I was out on maternity leave, their collection rep, Shannon York, left me messages to about my bill and set up a payment plan (I have insurance). When I returned to work and promptly called her, their idea of a payment plan was $650 a month for 6 months bc "that's the best we can do." (BTW, Baylor is alot more lenient and flexible with their payment plan).I sent in a financial assistance application since $650 is ridiculous (that's rent money to some people). I wasn't asking for charity, just an extension of my payment plan. While my application was being reviewed, I continued to pay $200 a month towards my debt. Come to find out, they had forwarded my account to a collection agency without ever telling me their final decision..all this after cashing the additional $300 I made earlier this month. I talked to Shannon York about it and she said she called me about it, but didn't bother to leave me a message. (How am i supposed to know you called if you don't leave a message). I asked her why she didn't send me a follow-up letter if she wasn't able to contact me. Her response, "That's not our process." Wow, I'd have to say that is probably the shadiest collection practice I've ever heard. I asked for the manager, Chandler Cox, to contact me twice and I've yet to speak with him. Just proves how shady they really are.



There's a Reason why THR-Presbyterian Rockwall is NOT in the top recommended hospitals in the nation much less in DFW area: http://health.usnews.com/best-hospitals/area/dallas-fort-worth-tx

I recommend Baylor or UTSouthwestern..they're in the top 2. I only went here bc it was an emergency and it was close to my home. Never again...



Here's an update as of 2/9/13: So I got transferred to an outside collection agency called Medical Revenue Services. From my experience in the medical business, collection agencies are ruthless. I contacted them to dispute the amount THR had provided them. The rep I spoke with, Francis, was so nice and helpful. She offered to put me on a payment plan. She didn't calculate what is expected each month based on the balance; she just asked me what I thought I could pay. I wasn't sure, so she put in $100 to start with and I can pay more or less a month. Needless to say, I was pleased with the agreement. That's pretty pathetic when the collection agency does better than the hospital billing/collections department. BTW, the collections manager, Chandler Cox, never bothered to follow-up on my request for a phone call.

My Thanksgiving experience...While cooking Thanksgiving dinner I dropped a new very sharp knife on my foot. The knife sliced the area between my ankle and foot on my right foot. At first, I wanted to just strip it up and continue cooking my dinner. After the first 15 minutes I realized I could not put weight on my foot or stop the bleeding. I currently work at a local hospital, but chose to go to Presby with it only being 2 minutes from my house. I wanted to hurry home to my family and cook. I felt horrible having to go that day and that everyone at the hospital was away from there families. The staff that helped me were very kind and helpful. I felt like they didn't take it serious and thought it was just a cut. I work at a hospital and I take it serious when it comes to wasting ED time. I ended up seeing a PA who was just going to stitch me up. I had to stress I felt something wasn't right because I could not wiggle my toes or move my foot back and forth. The PA decide to look inside and explained she " thought " I may have cut a tendon or tendons, but she wasn't sure. She explained a surgeon would not come in for this, because he does this repair in his office. I was shocked, so I contacted an Ortho surgeon from my own hospital via text and he was shocked himself. He recommended I leave and go to the hospital I work at, because he felt I may need surgery.My Ortho surgeon friend was out of town and continued to call and text complaining about the care I was receiving. I allowed them to stitch me up and they gave me a number for a local surgeon. They said I should call the after hours number, because I should not wait more then three days. Remember Thanksgiving was on Thursday, so what office is open the day after or on the

weekend? I left scared and very confused not know what was actually wrong with my foot. The nurse that walked me out actually made the comment " Oh it's fine...the doctor said it's not bad at all." The following Monday morning I went to see the Ortho surgeon that I had text on Thanksgiving. Because Presby just stitched me up and didn't document the damage we decided to do therapy that first week. That next Monday I returned to his office and could not move my toes. I went into surgery the next day. My surgery ended up being over 3 hours, because the knife had actually cut through all 4 tendons right at the base of the large tendon. Because the surgery was not done right away the tendons had all retracted and it was not a simple minor surgery. After the surgery I wore a cast for 2 weeks, boot for two weeks without therapy, and then 4 more weeks with the boot and out patient therapy. Worst part I can not drive for 8 weeks, which has been tough with work, kids school, and the holidays. Presby made many many mistakes that day and it's disappointing considering I trusted them over my own fellow coworkers. Had they handled this correctly I would not be down near the time I have and will be... If you have a cold or ear infection I recommend you try Rockwall Emergency Clinic or Care United first and if it's serious take the extra time to drive right by Rockwall Pesby! I will and I will recommend everyone I know in Rockwall and surrounding cities do the same. I only rated it a star because it requires you to...They deserve a negative five stars!

I had a total knee replacement by Dr Aldrich on Nov 12th 2012. I have been in and to most of the hospitals in the DFW area. The care I got here totally ROCKED!

I would be back to that hospital for anything! Thank you for being a outstanding hospital

I dislocated my shoulder this past weekend and ended up in the ER at Rockwall Presby. I was in a LOT of pain and everyone was wonderful. The staff was sympathetic, helpful, quick... they had me set up and had gotten me painkillers within an hour. A very different experience from what I had when I dislocated my elbow 5 years ago and nobody at that hospital seemed to give a flying rip. The service & care I got here is what every healthcare experience should be but so rarely is. They actually seemed to care about fixing me up and reducing my pain. I was in & out in 3 hours. If they weren't so far away from where I live, this is where I'd go any time I had an emergency.

Trashy people and trashy service. Afraid of catching a disease.

I Love Rockwall Presbyterian! On two seperate occasions they have saved my Mother's life. She has been in many hospital's and I can honestly say this is the only place I feel confident that she has the absolutely best care there is. The Nurses are PHENOMENAL! Even the Security Guard asked if she could do anything for me. A nurse on the first floor [short spikly red hair] rushed in and saved her this week. I can't remember her name, but, will always remember her actions. Within 1 minute they had her room filled to save her. I can't believe some people left negative reviews. They obviously haven't been to many hospitals. If I ever need hospital or Emergency care, this is where I will be. I have made that known. Also, I want to express our family's thanks to these very special and gifted nurses who alway's go above and beyond. p.s. to the DUMMY who said all these reviews are rigged, I don't know anyone personally, and am not affilliated with this hospital. I am just a daughter who loves her Mom and knows why she still has her on this earth.. THANK YOU TO ALL THESE SPECIAL NURSES. ALSO, THANKS TO THAT SECURITY GUARD WHO IS SO CARING. It means more than you know. when you are tired and scared, to have the friendly fasce and the kind words.

i took my younger brother there today we had to see a dr cause he was throwing up and it looked like coffee grounds in it, so they checked him in and took his blood for the test then waited 2 hours just to see the doctor for the dr to not even give him a straight answer other then his blood work came back normal and for him to see a regular doctor that hospital is a joke then it took another 2 hours for them to give us the release papers

AWFUL! Staff seems "snobby" from the second you walk in. I delivered a child here and there was one nurse that was nice. She was an older nurse in the nursery. Everyone else acted too busy to even personalize with you. Very unprofessional hospital. Food is gross and their billing is a nightmare. Want you to have a 5000 bill paid off in 6 months. If you don't, it gets sent to collection! Will never return here again.

I went to the ED with my 3yo son. From the moment We walked in, the staff was attentive, and wonderful. The RN, RTs, MDs all treated my son as a thinking human being, and were very efficient, and fast. This was my first visit to Presby ED, and was hesitant since I work at a major ED dept, and heard/read the bad goings-on. Presby Rockwall ED displayed stellar pt care, and my Son was treated with diagnogstic tests, and Meds in UNDER 3 HOURS!!!!( unheard of for ED visits). We have a new and enthusuastically reccommend them.

This hospital is ridiculous. I had my son at this hospital. The hospital was very clean, people seemed friendly. After getting checked in and settled into my room the nightmare began! I went into labor on Saturday (Holiday Weekend as well) .The hospital was not busy at all. I was the only one delivering a baby that day Shortly after I was checked in they had a nurse shift change and the new nurse came in. She started by asking me what my son's name was going to be. When I told her his name she said wow that sure is country! Mind you, I have been trying to pick a name for months! Anyway, a little while later I was ready for my epidural. The nurse begins to tell me how hot he is (the anesthesiologist) ! I DO NOT CARE!! Then later I tell her he is not my type and she said neither am I because he is GAY! once again, I DO NOT CARE! Then i began to dilate and they tell me the doctor will not be called until I am at a 10. Well this concerned me as when you are at a 10 you are ready to deliver the baby. Anyway while I am waiting to get to a 10 they came and asked my husband and I if that was our family in the waiting room. (It was midnight!) of course it is our family, because the 2 year old was being disruptive to no one (the hospital was empty) Anyway, I dilated to a 10 and 1 hour later the doctor came running in. The nurse had to hold my sons head in while we waited for the DR. Supposedly there was traffic, at 2:00 in the morning on Saturday in ROCKWALL TEXAS! It was ridiculous. So now baby is born all is good.....NOT! The room was a disgusting mess, no big deal move rooms. Now new room great, no not great none of the lamps worked, all the bulbs were burned out in the room ! So I have this new baby and have to turn on the big delivery light to see him. Then we find out my son has a tumor on his face. Because this is a small hospital, not in the middle of Dallas, there are no specialist to look at him. They did not want to release us to go to a bigger hospital because they wanted their money! Anyway so we were convinced not to go to a Children's hospital, (stupid me) and to just take him to the specialist on Tuesday. So anyway, to wrap this up, my son has had to have 4 MRIs, 2 cat scans and a surgery. All of this was done at Medical City Children's. The only thing this hospital did was bring my son into this world. For this I am grateful, but this was my first baby and I feel like this could have been a better experience at another hospital. I have since left my OB GYN (they only deliver at this hospital) and found a wonderful DR that delivers at Medical City Dallas. A few things to realize is this hospital does not have a NICU (infant intensive care). If anything is wrong and your baby requires extra care your baby will be sent to another hospital (you then will get discharged and checked into a new hospital as well.) Hopefully my experience was just a bad one and you will not have one like mine. I wish I had known more about the hospital before I decided to have my son there.

I was admitted to this hospital in March, 2011, where I was treated for a critical case of pneumonia. I received excellent care during my time there. All pt. rooms are private, spacious & comfortable. My medical team couldn't have been nicer! I had only ONE problem with a staff member and it was resolved. I would definitely return to this hospital again, should the need arise.

My wife had miscarriage and after waiting for 3 hours for the blood test we realized that we had in fact lost our baby. When the nurse finally came back to unplug my wife from a painful IV to discharge us, there were stupid questions like: On a scale of 1-10 how are you feeling, etc.



WTF?? If you had just looked at her chart idiot you would know we just lost a baby.



The Sonogram guy was the nicest person there, but he was only there for a short bit.



Drawing the blood was a chore, as my wife was bruised twice before they got the 2 tubes needed.



If you have no other place to go in emergency then ok, but there are other hospitals in the local area that are better options.

Even though I am not a fan of the hospital I have had a CT scan or two in my life time and even know someone who works at another hospital in the x-ray department. She said that most patients are "unbuckled" during the test. If this patient is like most patients they where older and an are not mentally stable and also their mind made up they were getting off the table. Also the tech is going to leave the room for a CT or x-ray to protect themselves from radiation exposure. And having a family member really doesn't help in most cases and is some cases causes more difficulty as patient's respond negatively around family member as when they are not around. Plus family members are usually allowed in the room during the test for safety reasons. We all feel for this family who lost a loved one and I'm sure the tech involved does too.

Watch out for the review of Texas Health Presbyterian Rockwall. Most of the good comments are made by employees at the request of the administration.

A friend of mine was here for an extended stay. He had only great things to say about everyone on the staff. The nurses were kind, attentive and communicated everything very well. The surgeon was the best and made the entire process easier than he expected. My experience and interaction with everyone there has been wonderful too! I am so glad that we have this hospital in our community!!!

Went in for several test, everyone was very caring, every test was on time. One if the best hospital experiences I have ever experienced.

I have visited this hospital several times since it opened both in the emergency room and as a walk in patient for x-rays. I have received excellent care and did not have to wait an unusual amount of time and a lot shorter time then at one of the other hospitals in Dallas. The staff were friendly, courteous, and professional. I would and do recommend this hospital to everyone.