Valvoline Instant Oil Change

Went to this Valvoline location for a quick oil change. They missed one vital step of the oil change. THEY FORGOT TO ADD OIL! My car sputtered down the road and the engine failed shortly after leaving. I immediately called Valvoline and asked if they forgot to put in the new oil, they told me they would "check the tapes" and get back to me. About 10 mins later I called back and was informed one of their employees was enroute to my location with oil to finish the job. The oil did nothing for my completely fried engine at this point and they offered to tow my vehicle their mechanic. I made them bring it to the dealer, as any oil change shop that forgets to put oil should no longer be trusted.



Seeing that they basically totaled my recently paid off vehicle with low miles for the year of the vehicle, I asked to be compensated for the Kelly blue book value. They stated that all they have to do is get car back to how it was and nothing further. So "back to how it was" in their minds is putting a refurbished engine in from a used parts company. No telling how this engine was maintained in the past etc.



The regional manager at this location was extremely rude during the whole process and threatened to not cover anything if we didn't agree to their offer. He also stated that we couldn’t keep up going up the chain of command until we get what we want.



All this and all I wanted was a simple oil change.



AVOID THIS LOCATION LIKE THE PLAGUE.



THEY WILL FORGET TO PUT OIL IN YOUR CAR AND YOUR CAR ENGINE WILL BE DESTROYED.