Sears

Don’t buy appliances from Sears, Roanoke VA, Valleyview Mall location.

I ordered a $2,800.00 Kenmore Elite refrigerator on Dec. 26th because our fridge croaked Christmas Eve and all our food was placed in five coolers. After going to sears to pick up my fridge on Dec. 28th we found out that it was the wrong fridge. The sales person MR Sims told me that due to a miscommunication that he ordered the wrong fridge. Believe me there was no miscommunication it was his mistake. I took a picture of the fridge and the tag on the front so I could show it to my wife when I got back home. I talked to the manager and other personnel in the appliance department and they all talked as if I had a problem and I would need to come back to the store and cancel the order and reorder my fridge. I didn't make a mistake they made the mistake and it is their problem not mine. When I first talked to the salesman and the manager they lied to me stating that they could deliver my fridge the following Tuesday or Wednesdays! I contacted them by phone on Monday Dec. 28th and told the floor manager that I was leaving my home and was headed to the store to buy the fridge. They told me again that it could be delivered by Wednesday. I arrived less than 45 minutes later and purchased the fridge. Then they told me that they couldn't deliver the fridge until Saturday at the earliest. I explained to them that they had just told me Tuesday or Wednesday. They explained to me that they probably had a lot of online orders come in during the last 45 minutes. The store personnel suggested that we pick up our fridge. So we decided to pick our fridge up ourselves to save time. They contacted me on Monday Dec. 28th to let me know that my fridge had arrived and was ready for pick up. I called the store as an anonymous customer and asked how their delivery schedule looked to deliver a fridge and they said Saturday. If they could deliver my fridge on Saturday that means that they hadn't scheduled any other deliveries over the last three days. It sounds like a bait and switch situation to lure customers like myself to volunteer to pick up their own heavy appliances. Don't trust what the sears personnel tell you. They have proved to me that they believe that their customers are wrong and they will tell you anything to make a sell and to save money on deliveries. Don't buy from sears Roanoke at Valleyview Mall.

Yours truly, foundation truth.