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10/12/2011
At first glance this place was really impressive. The salesman was very friendly and helpful. The selection was pretty impressive as well, with mostly handmade items and some even locally sourced.
Unfortunately, we found out the hard way that they will tell you pretty much anything to make a sale. Like our couch made of recycled plastic fabric (that's just plain old cotton). I was told lie after lie in order to get me to make a purchase, but when I tried to return the sofa going by the guidelines that their store manager gave us, I was met with stall tactics and added fees until it was after the return period and then I was told, "it's yours, enjoy it". This is after attempting twice to return it.
Buyer be extremely aware. This is the WORST buying experience that I've ever encountered. Don't believe anything they tell you, make sure you get EVERYTHING in writing. If you do attempt to return something, expect to be called a liar by the owner of the store. Pay very special attention to their written policies and if the manager says something different, GET IT IN WRITING!
Details
Phone: (804) 622-6201
Address: 1401 E Cary St, Richmond, VA 23219
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