Bill Pearce Courtesy Honda

A great vehicle buying experience. My salesperson Arlene was great and even followed up AFTER the sale to make sure I was happy. She invited me to the customer appreciation night and I had a great time.

I went here to get my ancient honda civic checked up, to make sure everything was in good working order. The car has never had any major issues, and I've always kept it well maintained. They recommended a lot of work, and I said sure. When I got the car back, the air conditioning had stopped working. It had worked great up until they kept the car. So I sent it back to them, they claimed all the freon had leaked out. Now what's more likely, that it was running on the last drop of freon and I never noticed, or that they punctured the AC while doing other work? But whatever. I got them to put in an adapter so the AC would work again. They did so, over the course of about a week. Within a week of bringing the car home, the AC was broken again. Took the car back. They claimed it was an unrelated problem, so I paid again for them to fix the AC. And now, 2 weeks later the AC is definitely broken again. In the whole time I've probably driven the car less than 10 times.

The service was horrible! The service department took my car apart, didn't repair anything and still charged me over $200. Nothing was fixed. The amount that needed to be repaired was more than the car was worth. The car doesn't even have 60,000 miles on it, doesn't seem right for a Honda car. I will NEVER buy another Honda, and I will NEVER EVER go back to this place again. Horrible service. Horrible experience and I'm still driving around in 90 degree heat without air conditioning. The car is 6 years old.