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Reviews
10/09/2009
For store #Y305184
Ticket * 3696
10/8/2009
Order taken 8:05 PM
Correct order received 9:00 PM
I ordered the 10 piece combo from an employee named Erik. When I asked for the extra crispy chicken option, he said they were completely out of them so I ordered the regular chicken instead. Afterwards, another customer came in about 5 minutes later and he offered and gave that customer the extra crispy chicken even though he had just told me that that option was completely out. After waiting 30 minutes for my order, he came to give me my order, but when he gave it to me, he said that he had given me 2 extra crispy, 2 regular and grilled chicken for the remainder. When I asked for him to correct it so that it was all regular, it took another 30 minutes before I got my order.
Problems with this:
-Erik told me the extra crispy option was not available but then offered it to the next customer who came in about 5 minutes later. This just means that the extra crispy option was in fact available, but it was going to take some time to cook it. Erik should have instead told me that it would take time to cook it instead of telling me that it was no longer an option because I was forced to believe that I would have to settle for another option. This also implies to me that he and the team did not want to have to cook another order which is unacceptable laziness!
-Erik personally modified my order without asking. This is completely unacceptable! If the order will take longer than usual, the employee should tell the customer how much longer it will take; he or she most definitely should not be allowed to make the decision as to how the order will be modified to meet the 10 piece count.
Details
Phone: (909) 466-7031
Address: 11425 Base Line Rd, Rancho Cucamonga, CA 91730
Website: https://locations.kfc.com/ca/rancho-cucamonga/11425-baseline-road
More Info
- General Info
- Visit your local KFC at 11425 Baseline Road for a fresh batch of our world's best chicken. Hand breaded and freshly prepared! Our chicken isn't made the fast way or the easy way. It's made the hard way. Each fresh batch of the world’s best chicken starts with our cooks inspecting each individual piece. Then, our fresh chicken is carefully rolled 7 times in our secret blend of 11 herbs and spices before being rocked 7 times and then pressure cooked at a low temperature to preserve all the great taste we’re known for around the world. From our Original Recipe® along to our Extra Crispy™ chicken, home-style sides and buttermilk biscuits, we're here to meet your chicken needs all day long. Call us at (909) 466-7031 for some freshly prepared delicious, complete family meals at affordable prices.
- Services/Products
- Carry Out Delivery Drive-Thru No-Contact Delivery
- Brands
- KFC
- Payment method
- visa, amex, discover, master card, cash
- Price Range
- $
- Neighborhood
- Terra Vista
- Other Links
https://locations.kfc.com/ca/rancho-cucamonga/11425-baseline-road
- Categories
- Other Information
Wi-Fi: No
Bike Parking: Yes
Attire: Casual
Drive Through: Yes
Wheelchair Accessible: Yes
Cuisines: Chicken, Fast Food
Takes Reservations: No
Outdoor Seating: No
Specialties: chicken nuggets, Chicken Little, sweet tea, dark meat chicken, nuggets, fried chicken sandwich, family meal, bucket of chicken, mac and cheese, extra crispy chicken, mashed potatoes, Famous Bowl, lemonade, spicy chicken, pot pie, chicken tenders, biscuits, chicken sandwich, fried chicken, Original Recipe chicken, kids meal
Price Range : Below Average
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