Village Spa & Nails

I went to village nail spa for the first time today and I loved it! I usually go to Cameron village nails but l wanted to try somewhere new. When I walked in it was quiet and beautiful. The staff was very polite, welcoming and helpful. Ivy was great and took her time with my manicure. She was very sweet and enaged in conversation with me the whole time, offered a beverage and made sure I was comfortable for the time I was there. All of the employees were helpful and wore a genuine smile. I loved the experience there and will be going back!

I normally never write reviews, but I feel that after the experience I had today at La Vie Spa and Nails on Oberlin Rd was so awful and unprofessional I felt it was a personal imperative to warn anyone who goes there expecting “great service”. I work in retail and I am fully aware of what goes on and how at times things can get busy however that is not an excuse to charge premium prices for terrible quality. My friend and I went into La Vie at noon, no one was really there and we wanted to get a mani-pedi. We wanted to treat ourselves since we haven’t seen one another in several months. At first the service was great as it should be for the price they charge. As soon as they started getting busy, that is when the service went for good to bad to downright horrible. They rushed through painting our toes, the top-coat is all over our skin, they didn’t even bother to clean it up a little. And do not get me started on my nails. Lets be honest, gel nail polish is expensive, but if done correctly (which it was not) its well worth it. At this point they separated us even though it would have been easy to seat my friend and I side by side. Throughout this “deluxe” manicure, the manager at least who I assume to be the manager kept walking over asking how much longer, hurry up etc. 3 different technicians did my nails and they are they worst I have EVER had. EVER. My cuticles are messed up they and uneven and not fully finished. Moreover, she wouldn’t even let me wash my hands after she filed them, saying, “oh its fine we don’t need to.” Do I look like I’m stupid? As a result I have all of these bumps underneath my gel nail polish. What makes it worse is when the manager makes the technician stop doing my nails and work on an appointment they had forgotten about and he started to do mine. HE WASN’T EVEN LOOKING AT MY NAILS AS HE STARED AROUND THE STORE PAINTING THEM ALL OVER THE PLACE. The oil manicure wasn’t even that he haphazardly massaged my hands for oh maybe 30 seconds if that and boom he was done. MY NAILS LOOK AWFUL LIKE A TODDLER DID THEM. Meanwhile the technician who was working on my friend’s nails was moved by the manager to work on someone else’s who just walked in. They kept telling people it was a “half hour “ wait when clearly it would take much longer, there were people who HAD been waiting over and hour and a half... I’m surprised they didn’t walk out and leave. The manager then proceeded to work on my friends nails and did the same thing. Awful customer service. At the end of this he offered a ingenuine apology and still charged the full price of $78.00. even though we were clearly upset. I do not recommend going here at all, it is evident that these people clearly value quantity over quality and do not put the necessary time into each individual.