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        General Info
        Visit your local Pep Boys Auto Service & Tire Center on 50 Durgin Ln. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
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        Services/Products
        Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
        Brands
        AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
        Payment method
        amex, discover, master card, visa, cash, check, diners club
        Associations
        AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
        Other Links

        http://PepBoys.com

        https://www.pepboys.com/appointment

        Categories
        Automobile Parts & Supplies, Automobile Accessories, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Tire Dealers
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        Reviews

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        scarletbgonias

        01/31/2012

        Overall
        I made my appointment for Pep ...

        I made my appointment for Pep Boys, Portsmouth NH over the phone Saturday night. I asked them if they had all the parts to get the job done they said Yes. I brought my truck in Sunday, dropped it off, thinking it would be a few hours, no one mentioned to me that parts were missing for the job.... they called me a few hours later saying they needed to get a part from outside the shop and it would be a few hours. No phone call in a few hours so I go back in, and they let me know they can't get the part till tomorrow now and I'll have to bring the truck back in the morning at 11. So i spent the entire day waiting for nothing to be done and waiting for some communication, for example a phone call letting me know the situation.



        So the next day I bring the truck down at 11, they take my truck, say it's going to be a few hours. They call me (this time) and let me know the same thing, the part they need isn't in yet, give them till the end of the day. I wait for a call, they don't call so I stop in, see that my truck has been put up on the lift.... they let me know the part they need isn't in.



        2 full days wasted of just waiting for a part. Waiting for the part wasn't a huge issue for me, I did go to them initially thinking they were a place that stocks parts... the issue was the lack of clear communication.



        DO NOT expect good service here, also good advice on your car/truck. Turns out the service they were recommending for my truck doesn't even need to be done.

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        Details

        Phone: (603) 430-6223

        Address: 50 Durgin Ln, Portsmouth, NH 03801

        Website: http://PepBoys.com

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