Family Dollar

I was in the store this afternoon , as I was walking in I heard a employee having a conversation ,(and she was loud ) because you heard it across the store about her boyfriend, she proceeds to say I told him N - -g- a, which is ok if you want to degrade yourself .
But than I went up to the counter to get rung up , and she was texting , she continued for about 5 minutes , now I am in retail 45 years , I have no issue with people texting but put it down when necessary.
Also you can just say I’m sorry it was an emergency and I would have said no problem, but no! Not even a hello , I wondered if I had my veteran hat on would she have done the same , and I think she would have , if it wasn’t for the young kids on line , I would have criticized her , but I did not want to start a scene , and was patient no thank you or anything , and I left .
I have never had this issue in your store in all the years I have shopped there , but rest assured I will contact your company , I don’t want to see her get in trouble but she needs to be trained properly