Accel at Willow Bend

My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend was a very bad experience for her and her family as described below.

I tried calling my mother at Willow Bend’s 24/7 phone number 214-501-4672 nine (9) times the first two days she was there and no response after 12 rings for each call. I had to call on her cell phone to speak to her. I contacted Accel Rehabilitation Hospital about this and I was informed they also had a hard time getting someone to answer the phone there.

After a few days at Willow Bend my mother complained about her leg hurting and maybe having an infection as the wound around her recent leg surgery was very red. The nurse who visited her room told her the leg was fine and looked normal to her. The next day the pain increased and she requested to see the staff doctor who determined it was an infection and started antibiotic IV therapy immediately.

My mother was also using a feeding tube for food consumption. She had complained several times about pain where the feeding tube was attached to her stomach. The staff thought just feeding her slower would remedy the problem. A couple of days later my sister visited her and requested help for our mother’s severe stomach pain and the staff said the pain was not an issue. My sister called 911 and my mother was transported to an ER who immediately did surgery and replaced the feeding tube to correct the issue and stop the pain. After surgery she was transferred to the Presbyterian Hospital where she stayed until she could be transferred to another rehabilitation facility for full recovery.

I would suggest anyone considering to use Accel at Willow Bend to reconsider your options.