Webb Chevrolet of Plainfield

I just purchased my first car from Webb Chevy Plainfield. I've put it off forever because I was always worried that a dealership would take advantage of me. Also, being younger I was concerned that I might not qualify for any good deals. Webb Chevy helped me through every step of the process and made sure I was comfortable with my new car. They were transparent and honest with me. They made sure the car was perfect before they gave me the keys. They also made sure that the deal I was getting was the best I would get anywhere. I can't recommend them enough!

Horrible Experience!! They played around back and forth with my husband when it came to money. They worked out a deal and every time he went in there it was a different story and they asked for more and more money down. He also traded in his car and the old finance company refused to work with him, so we had to set up our own arrangements to pay his car off and then show them so they could issue him a check for the amount. I told him to me this didn't seem right and I thought alot of their business practices were very shady. We pay the money and give them the tittle and their finance manager decides to only offer 60% of what we payed back! That was not the agreement at all. Needless to say we are beyond upset and have contacted the better business bureau in regards to this. I urge you to never go to the Plainfield location unless you want to be lied to and taken advantage of.

I don't leave reviews. Lazy I guess. But I have to leave one here. I have been to 20+ dealerships the past 2 weeks trying to find the right car. I have been treated poorly by some, ignored by others, and pestered by many. I went to Webb City Chevrolet not sure what I would find, but what a pleasant surprise. Chester was my sales rep and he was the kindest, funniest and most professional person I encountered, perhaps ever. He was simply awesome. He was straight-forward, honest, and made the entire process a pleasant one. The facility was clean, spacious, had a children's area, vending machines, etc. They even brought out pizza for us to have while we went through the process!! They bought my little girl a pop from the machine and Chester made her feel like she was the center of the entire process.



Oh yeah, we bought a car too lol! The car was spotless. They had it looking as good as it possibly could. Half of the dealerships I visited neglected this detail. Some were downright filthy. Not here. They had the lot clear of all snow, pulled the vehicles up for you, etc. After they gave us the best deal they could, they put gas in the tank and gave it another cleaning prior to us driving away.



I would HIGHLY recommend this dealership to anyone in the market for a new or used car. I am a real person who simply had an excellent experience here. And if you go, ask for Chester!!

Horrible service department. The service department is nothing but experienced in the area of sweet talking, and deceiving, but as soon as something goes wrong they are quick to point the finger. They damaged my car when they were making what should have been an easy repair, and then they didn't want to take the responsibility for what they had done. I have pictures of the car with the damage that they had done, but they still didn't want to repair it. They said they were not going to repair anything, and didn't even want to work with me on trying to fix the problem, and now I'm out looking for a lawyer. Do NOT go there.