Troubleshooters

We use Troubleshooters for all of auto repairs/tire replacement & rotation and generalized maintenance; oil change, air filer change etc. We couldn't be more pleased. We will not go anywhere else!!

Dealer pointed out i may have something bad in my timing chain area from a noise they diagnosed when i took them for a ride. It was around 2k to fix so i went to Troubleshooters for a second opinion and to give them the business. Very RUDE and unprofessional. Pampas arrogant man Insisted that I wasn't allowed to drive my car to show him a noise i was trying to point out to him. So he argued with me relentlessly about it and insisted he drove. Then turned around and slammed the door in my face.

In response to Nathan, Mitchell's flat rate labor rate to R+R heads on his Jeep is 13.5 hours@ $80.00=$1080.00, he was charged 1120. Estimate of 1200. was always just labor and he was told that. Make no mistake, he was informed of every step. We can't tell what machine shop charges will be till they access heads. Holiday and Vacation of Machine shop delayed completion. Design changes on Timing cover parts alone cost three days of searching. Sounds bad, but numbers don't lie. we told him approx. 1200. labor plus, we charged him 1120. plus mach. shop costs. and we solved his issues. $539.50 in gaskets, fluids, head bolts, plugs, a/c refrigerant, etc. Not all that much for major surgery. He was involved every step. 33 years and one key board jockey bad review? Who's the bad guy here?

Took my Jeep to Troubleshooters for overheating when another mechanic seemed to be having problems fixing it. They determined it was a leaking head gasket. Gave me a price ($1200) that later turned out to be the labor cost only - didn't include cost of work/parts at machine shop. Got price for that (another $1700), and agreed because it needed to get done. Then *another* part was required, for another ~$100. Asked a friend who knows about these things, said it wasn't unreasonable.

My main complaint (after sticker shock) was the time it took - five weeks. The machine shop was closed one week (the week of Thanksgiving), but Troubleshooters had the Jeep two weeks at that point. I get that these things take time, etc., but five weeks is too much in my opinion.

No complaints about the quality at this point.