Independence Automotive of Pineville

Arthur is simply the best mechanic for all your auto needs. Beside being the best mechanic for your car, he is honest and trustworthy. He fully explains what he needs to do to repair and maintain your vehicle. There are no surprises!!! His prices are very fair and he stands by his work 100%. I cannot recommend him highly enough. Frank Hlavenka

The professionalism honesty pricing and technical ability of Arthur and this business are outstanding. So glad I found him.

Paul and Shawn are the most disrespectful men I've met- they talked to me like I am an idiot (sorry, women are just sooo dumb, right?) with blatant obnoxious smirks throughout. BTW- when you lie and leave voicemails contradicting yourself- welp, good luck talking your way out of that one. Just because I don't have the patience or the desire to argue and call you out on your lies doesn't mean the BBB and small claims won't.

The customer service experience at independence automotive was terrible. I was told to arrive at 9:00 am to have my warranty information called in and verified. The owner and the technician Shawn (tall white guy) didn't want to explain too much to me and Shawn acted as if I was an inconvenience when I asked for clarity regarding issues with my car. I sat in the waiting chairs, which were all covered in dog hair until 12 noon. I went outside and asked the owner who was playing with dogs on the side of the building for an update and he didn't know what I was talking about. Come to find out they hadn't called the warranty company and my car was still parked outside the garage. I asked the owner will my car still be ready for pick up at the close of business as promised. The owner stated I don't know. I asked him what was the hold up. He stated "oh, we have to get your warranty verified" I said "ok, did you call it in?", he said, "oh, uh, that's right, no I haven't. I asked the owner why did they have me come in at 9 am and it's now 12 noon only to sit around for nothing, that they've wasted my time. The owner said, "it happens like this sometimes". I told him to give me my keys back and I'll take my car elsewhere. Sloppy customer service to me, is an indicator of sloppy work done to my car. Thanks independence automotive for showing your true colors. I guess I didn't "look" like the usual customers you typically serve.

Just wanted to say thank you so much for the job well done on my BMW. I really appreciate all the time you spent on my vehicle. My husband is really pleased with your shop. Now we know who to see for our automotive needs. I was afraid when the dealer said everything was fine but my vehicle was still making the rattling noise. With two infants, I can't take that chance. Hats off to Jason for diagnosing and repairing the problem. We are so thankful and we will be lifetime customers. I have already sent a few referrals that way. Keep up the great work Jason Nesbit!!!!

Brought in for Timing Belt Service. Nothing wrong with the car. It was just time for the service. Engine was making no abnormal noises or exhibiting signs of any problems.



After picking up the car and driving it up the street, I noticed a rattling sound that was not there before. Brought it back immediately. The mechanic who worked on it denied hearing anything, but another mechanic there admitted to hearing the noise. The other mechanic said that it sounded to him like the tensioner was bad. They assured me it was safe to drive, and to bring it in Monday to have that part replaced. The owner, emailed me to assure me that the sounds would be fixed, and if it wasn't on Monday, my full purchase would be returned to me.



Picked it up Monday, the noise was still there. Mechanic that worked on it claimed it wasn't. Told me there was nothing else they were willing to do. He laughed at my assertions that he might have made a mistake, and mocked my suggestion that the dealer take a look. Took it to VW South dealership. Owner said he was ok with me doing that.



Dealer confirmed noise, and confirmed that it was coming from the timing belt that I had just had installed. They also confirmed that this was not a normal noise that a timing belt should be making.



I contacted owner, and attempted to obtain the refund promised me, so that I could obtain a proper repair at the dealership and get my car back on the road. He had two chances to do it right at this point.



At this time, the owner stopped answering his cell phone, refused to come to the phone at his shop, and stopped answering any emails. I have filed a complaint with local BBB.