Walmart - Vision Center

My 9 year old broke her glasses, so we needed to select a new pair quickly. They were very helpful and have a great selection of affordable frames. Also they were able to contact my insurance and tell me exactly what they would cover for me!

During my original visit with this doctor, he prescribed me contacts without any sort of trial period to ensure they were correct. I had been wearing glasses for quite some time prior to this visit and therefore did not have any information as to the contacts that I wore. I began experiencing issues with the contacts several weeks after ordering a year's supply. When I went back to explain the issues I was having such as tearing and double vision, they made me take another eye exam and made me pay full price, even though the problem was just the wrong type of contacts. I have talked to the manager to get the contacts refunded and order new ones, but still two weeks later, this problem has gone unresolved. During the follow up visit for the trial of the new contacts, Dr. Ernest Spohn essentially told me that because he was an independent contractor, there is no one that I can report this issue to. He told me to "suck it up" and that I was "lucky I had insurance now or it would have cost me more". I asked for a refund for the second visit since it wasn't my fault and he said "no, you have to pay for my time no matter what." As a Chinese woman, I feel this doctor has taken advantage of my poor English skills and assumed that since I am a foreign woman, I don't realize that what he is doing is wrong. I will try to resolve the issue once more with the manager within several days, and rest assured, this will be the last time I do business with Dr. Ernest Spohn.