Towne Square Pet Resort

Great girls. Works great with my stubborn dog.

The staff are very professional and they are very kind to my pets. They also really care about them.

I take my furbaby Tango here for grooming and occasionally she had stayed here for boarding when we have gone on vacation. The grooming is excellent, especially for the price and considering they get her done without sedation. She did fine with boarding there as well. No problems, good pricing, great value.

WARNING: Don't ever take your pets to Towne Square Pet Resort! Trae and I took Wyatt to Towne Square to get his shots Saturday morning so that we could have he and Nyx boarded Saturday night while we had to go out of town for a wedding. Upon arriving, the receptionist tells me that Nyx is overdue for a rabies vaccination (which I had taken her to get her yearly boosters in March). After a few minutes of arguing with her about it I ended up thinking I had made a mistake since the vaccines weren't showing up in their database so I told her to go ahead and update Nyx's vaccinations and we left them there at about 2 pm. Sunday we went to pick them up at 4 and they told us that their bed was still in the washing machine because Wyatt had gotten upset and gotten sick all over it. The receptionist printed out the vaccine records for us with Wyatt's name on the papers and a rabies tag for HIM instead of Nyx. When I questioned the paperwork she claimed it was an entry error and she reprinted the paperwork with Nyx's name on them instead. They brought us out the dogs and Wyatt seemed really lethargic and down in the dumps. As soon as we got him out in the parking lot he started vomiting EVERYWHERE. One of the employees came out with a towel for us and told us that he had been throwing up the whole time he had been there (with no phone call to let us know). Finally Trae went back in and they decided to finally admit that they had given WYATT another round of shots after he had already had the same ones that same morning by the SAME VET and proceeded to charge us for nausea pills and tell us they didnt do refunds, only credit so that we could visit the resort again. He threw up at least 15 times yesterday and couldn't keep any water down so now he is hooked up to IV's and staying the night at Audubon to monitor his status. DO NOT TAKE YOUR PETS THERE! They make mistakes and then lie to you about it, risking the pets life to cover up their bluff. Sorry for the long read, but I thought you guys would like to know! I am SO furious right now! Here are some photos of Wyatt looking super sick right after we got him back!

NEVER WILL I GO BACK THERE AGAIN!!!!!!!!!