24 Hr Air Service

I wish I could give this company -1 star because this is by far THE WORST service I have ever received! Do NOT, I repeat, do NOT hire this company for anything! Unfortunately, I've had this company come out too many times for the same issue that still is NOT FIXED. Let me list the reasons why you should not hire this so called company:



1. The scheduling is absolute garbage. They tell you that they will be there within a time frame and/or a specific hour and they either do not show or arrive hours (2+) late. No courtesy calls from dispatch or the technician on their ETA.



2. Dispatch/operators seems to have no clue what they are doing or how to do their job when you call. When you call to see what is going on or to get a status, the dispatchers are rude and have attitude.



3. When I was clearly upset with them for not showing on time without a courtesy call, after them rescheduling for "running behind", I requested to speak with a manager. I then had to call back 3 times after that to get the manager to call me back. Two and a half hours after the tech was supposed to be there (not a typo), the "manager" finally calls me back. After going off on her for their terrible customer service, I asked when the tech was coming, she said he wouldn't be able to come out that night. Thanks for making me waste 3 hours for nothing.



4. Even their techs have no idea what they were doing. The main issue with my air conditioning was a coolant leak. They came out multiple times, stating that they "found and fixed the leak". Obviously that did not happen. On one occasion, they were supposed to send out a tech with the proper equipment to run a leak check. When the tech arrived, 2 hours late, he came without the equipment to run the check. I asked him, "so you came out here for nothing?". He said, "pretty much".



To sum up this horrible experience, the issue is still not fixed after spending over $2,000 in replaced equipment. We had to hire another company that is replacing everything that 24 Hour Air Service supposedly replaced/fixed. I kid you not that these are all actual events. I WOULD NOT HIRE THIS COMPANY TO WATCH PAINT DRY!

Initially I was happy when they came and installed a replacement HVAC/heat pump system at my house. That was in May of 2014. The AC worked great all summer and was more efficient on electricity. I thought their prices were average.

Just this last month, I went to use the heat and it did not work. So I called them and explained the problem. They came out, and accessed the issue, and told me that they needed to talk to the manufacturer to find out how to fix the problem. Since the system was under warranty there was no charge.

After NUMOROUS phone calls since 11/12/14 and two cold snaps forcing me to use my emergency heat later, they still have not come to fix it. Today is 12/1/14 and I still do not have a properly working system.

Every time I call, they either promise a call back or say someone is supposed to come fix it neither of which has happened! I have had to harass them to come out here, and they keep changing the dates that the service person is supposed to come out. Also when I have made contact with the local office the people that answer the phones are RUDE and take no responsibility for the situation blaming on the manufacturer.

The system should have been tested when it was installed for heat and cooling. None of this is any fault of mine as the end user.

Very good company, I called for service and got a live person on the phone. the Technician came out and gave me my options, not only that he has the parts on his truck. I was about to go to an hotel but they saved my life. Their price is very competitive. What surprised me also is that he was wearing a bootie in my house. I would recommend this company.