Bob Howard Hyundai

I've bought two Elantras here, and I've always received excellent service, including the regular maintenance and new tires.

The first encounter came online. I saw a Corolla I liked and inquired vie email. They called me shortly after to speak with me. It was ok at that point, I spoke with a guy who's main process seemed to bring me into the dealership, but I expected this since I have worked as a car dealer and kind of know the process. They can't help much, because if they do they run the chance of disappointing someone with conjecture. They told me that they have had a good day, and that if we got in there the sales manager would be more apt to take a deal. He told me to ask for George Bell when I arrived. After spending the day at multiple dealerships I told my wife and kids to get in the car, and let's do it. The prospect sounded promising.

When I arrived, there was a sales man sitting outside and he was so eager to claim me as his customer he was at my car door and writing the vin off my jeep before I even had a chance to get the kids out of the car. I explained I was here to speak with George Bell and that it was his work that brought me in here. He explained that he just stepped out and was not available. I was reluctant to start over as I have built rapport with someone already and this guy seemed extremely pushy.

Instead of taking me to his inventory of cars, he took me to his desk. I tried multiple times to explain exactly my circumstances, what I was looking for, what I needed, and why I needed it. He proceeded to not answer my questions, try to get me to fill out credit apps in my wifes name, and even give my social security number. I told him I will not be on any credit application so it is not needed. He told me ok, and left it alone.

Then, it seemed he went to the desk to run the credit application. At this point, we didn't care, we had a good idea of what we wanted already and if he wanted to push through a canned, untactful and crappy system, he can, as long as I get what I need. Then, he came up to me after waiting about 15 minutes, and insisted they needed my social security number. I told them, he didn't need it as I am not an applicant. He said, because the Jeep we were trying to trade in is in both are names they DO IN FACT NEED IT. I told him he was wrong, and that he was being shady. He then tried to tell me that my 4 and one half years in the car business doing what he does is no match for his 10 years. At that point I told him, we were done. He tried to back track and tell me no SSN number would be needed, however the damage was done. They were doing what many dealers do and trying to run two credits to see if they can get me a better deal, but not telling me they were doing it. It is ILLEGAL, UNETHICAL, AND SHOULD ANYONE GO THERE, BUYER BEWARE.

The person who tried to pull this and his manager who looked upset that I didn't fold and just give into their request NEED TO BE FIRED BEFORE THIS PLACE IS WORTHY OF ANYONES BUSINESS. I never even had a chance to look at a car and all they did was waste my Saturday evening.

I want to thank Bob Howard Hyundai for their wonderful customer service and care! I got a new car through them 3 years ago but hadn't really been back since. I had to replace 2 tires and went to someone else..after my tires were replaced one developed an air bubble which that place fixed under warranty but then I began noticing a strange noise when I was turning to the right, I took it back to that place and they said it was a broken wheel bearing and would be $250 to replace...I was nervous (I don't know much about cars, sadly) so I brought it back to my Bob Howard Hyundai dealership where I found out that nothing was broken, that other place had just failed to tighten an axle bolt (which can be potentially life threatening while driving on the highway since the tire could become dislodged). Hyundai fixed it for me at no cost and helped assure me that they are there if I ever need anything! Truly grateful for all these wonderful people!

My bad. Trusted a car salesman. Hard lesson, when internet is down on your phone, leave and come back. Mucho overpaid.