Gatecrafters.com

Pretty good selection of driveway gates and motors and great prices. Purchased our gate last summer and it looks great. Order was fulfilled on time.

I ordered three of the pre-fab 3-Rail farm gates frames from gatecrafters.com (a Web Direct Brands company/site) on Nov 10, 2015. When checking out, I selected FedEx ground knowing that I live in FL and it would take only a day or two to arrive. Nowhere during the order process was I informed that there is any construction lead time or that they were back ordered. I took vacation days from work for Nov 19 and 20 (9 days after I ordered the gates) so that I could build them. As of Nov 18, they still have not shipped. David R. leads the "gate department" and was completely useless in expediting the delivery and would not make any commitment that I would have them by tomorrow. Worse, he came across flippant and uninterested in solving this problem.

I just tried to get a shipping update via online chat with them, and their "order system is down".

So, if you are ordering from this company be prepared for long and undefined lead times.



Ultimately, this is the owners' fault for not investing in (1) a fulfillment system on their website that ties to warehouse supplies and/or shippable product inventories, and (2) training their people that contact customers on how to solve problems.