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- The top auto repair facilities put their money where their mouth is when it comes to the quality of their work, and you can expect this standard of service from Gateway Automotive and Transmission. Serving Oak Harbor, WA, this Island County auto shop backs all repairs with a three-year, 36,000-mile warranty. It's a pledge sure to give clients peace of mind when they take their vehicles in for service.In business since 1999, Gateway Automotive and Transmission offers a wide range of vehicle repair services, and they handle both foreign and domestic models. They'll rebuild your engine, provide brake service, or fix your faulty transmission. Count on them for timing belt replacement, oil changes, and wheel alignment.
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Reviews
02/16/2018
Provided by SuperpagesI took my car in to 'Car Care at Gateway Transmissions' in Mount Vernon, WA to have my transmission rebuilt. When the agreed completion date passed (with no progress), I discovered they instead intended to install an inferior, aftermarket transmission (without my knowledge or authorization).Not simply a case of "Gee, my transmission doesn't work", this is deliberate and premeditated fraud designed to deceive and take advantage of a Disabled Veteran.They not only refused to refund my deposit, they also refused to refund the balance due me (by their own inflated invoice for additional work I did not authorize). Now I'm out over $3,000 and my transmission was never touched. I met with Bill Orsborn the owner in an attempt to get this resolved and it was a complete ambush. The chairs were removed from the office prior to the meeting forcing me to stand, he was hostile and had his mind made up that I had somehow done something wrong. "See you in small claims court" was what Bill told me before I picked up my car.Complaints filed for consumer fraud and deceptive business practices. They even threaten 'legal action' for posting this review. As a victim of this blatant fraud, I will not be intimidated into remaining silent.Don't be fooled by 'hand picked' online reviews and tender 'family owned business' stories, the Orsborns are experienced scammers!Litigation is pending. I'm looking forward to exposing the details of my nightmare experience in open court. I'll make sure the results of the lawsuit and subsequent settlement are published far and wide as a warning to the general public. These people are nothing more than smiling scammers.Beware!L. WagarSedro Woolley
08/19/2011
We drove (or should I say we limped) into Oak Harbor around August 1st, 2011 in our Monaco motor home which is fitted with a Cummins pusher diesel engine and an Allison transmission. We had for about the previous 600 mile, been experiencing a loss of power and serious morning sickness problems. Most notably, the transmission would not remain engaged when we tried to pull away on a cold start. After arriving (by chance) in Oak Harbor, I found Gateway Transmission and contacted Dave Wright, the Manager. By this time we were camped in the local municipal campground and park. At NO COST to us and with no obligation whatsoever, Dave drove over to the campground to carry out some minor diagnostic work. When we opened the engine bay, we (both) discovered that the exhaust manifold was broken into two pieces (despite the fact that they are designed with an expansion collar and sleeve to prevent such events!) Dave quickly advised that he suspected there was NOTHING wrong with the transmission and that the problem was totally the broken manifold and a commensurate lack of engine/turbo power to properly engage the cold transmission.
He promptly sourced a replacement exhaust manifold and gasket set, and advised that it would take about 2 days to arrive from Portland OR.
He also provided us with a written quote, detailing the cost of parts and an estimate of labor to remove and replace the existing manifold. His only stipulations were that I pay for the parts upfront, which I felt was completely reasonable, and that we bring the motor home to the Goldie Ave, business location the day before, so that his mechanic Charles could work on it in a completely cold condition the following morning. An upside to this was that we were free to stay in the RV the night prior to its repair, and Dave ensured that we had power to make things more convenient.
It took about half a day to carry out the work, which I would state was completed in a professional and timely manner given the scope of the job, which entailed disassembling the manifold from the engine, turbo booster and exhaust brake system, carefully removing the carbon buildup which had resulted from two previously undetected blown exhaust manifold gaskets and reassembling the whole works in a fairly mechanically unfriendly environment.
The moment of truth came with a road test to determine whether the exhaust manifold truly was responsible for what seemed to me, for all the world to be a transmission problem. The problem seemed to be solved, but to be safe, Dave asked that I stay in touch if any problems occurred ( or even if there were no problems!) . I am happy to report that after leaving Oak Harbor Washington, we drove north to Vancouver, British Columbia, then right across Canada some 3200 miles over the following 13 days without a hint of any transmission problem.
I write all of this to say that Gateway Transmission in Oak Harbor, Washington, Dave Wright and their mechanic Charles, are in our opinion, above reproach. They went the extra mile to properly and promptly diagnose our problem, quickly find the right parts and get us on our way at what I consider to be a reasonable cost and with a minimum of inconvenience. I have to say that I was previously somewhat suspicious of transmission shops, having, over the years, hearing of some real horror stories of misdiagnosis and shoddy repairs. My experience with Gateway Transmission really restored my faith in the honesty and integrity which are clearly alive and well in the community of Oak Harbor! It was particularly heartening for us, being a LONG way from our home, and as visitors from Canada, to be treated with such integrity and honesty.
I heartily endorse Gateway Transmission and would recommend their service to family, friends or anyone who needs professional services of this nature.
04/28/2010
I was having problems with my car and I took it into Gateway Transmissions to have it looked at. Dave took alot of time with me explaning what had to be addressed on my car. after digesting all of the answers that I had asked him, they fixed my car in a very short time and I was very happy with the profesionalizm and helpfullness of this shop. They were great. Thanks guys
04/28/2010
Provided by Superpageswas having problems with my mini van, I talked to Dave on the phone, after he looked at my van, and he told me what my options were. they rebuilt my transmission and it never ran this good. Dave was straight up in working with me so I could get it back in a timely mater. he was very pleasant to work with and I feel he guided me in the proper direction. I would recommend them to everyone.
03/04/2010
Provided by Superpagesafter dealing with this company I can honestly say I will NEVER trust another mechanic. Bill Orsborn will lie to you and cheat you.their oak harbor shop is even worse.I can't give details due to the fact that I will have to sue them to get my car back. BBB and others are working on it but I still think I should sue after all the stress they've put me through. BE WARNED!!! Don't trust this repair shop or it's owner/opperator!
Details
Phone: (360) 679-0700
Address: 1100 NE Goldie St, Oak Harbor, WA 98277
Website: https://www.gatewaytranny.com
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