BDM Restoration

the guy who runs the joint never answered my calls when his phone would beep so you could tell he was on the phone and would never return your calls

I would say that the owner is unpersonable, and rude. He's late to start the job, and he doesn't want to finish the work. I would also say he won't answer your phone calls, and will have other people call you. The guys do a nice job, but it isn't always what you want