Delaware Express Shuttle

Stay far away from these guys. I had a reservation for them to pick me up from PHL last month to bring me to my home in Middletown, Delaware. Due to a flight cancellation my travel plans changed and I was to come into BWI. I called Delaware Express to notify them of the change and a very nice representative not only changed my car reservation to pick me up in Baltimore for the new flight, but also sent me a written confirmation of the change. All seemed well and that evening I took my flight to BWI.

Upon arrival at BWI I followed the instructions on my updated confirmation and called the dispatcher to alert them to my arrival. The dispatcher tells me it will be three hours before the car can pick me up. 3 hours.

Middletown, DE is not exactly close to BWI. Have you ever tried to get an uber to take you from BWI to Central Delaware? Of course you haven't. Because it's a ridiculous thing to do. No drivers wanted to accept the trip. The fare was $120+ but they didn't want to drive so far with a guarantee of a long drive back with no customer/fare. After an hour of trying I finally found an uber driver willing to make the trip.

I called the dispatcher back to let him know I wasn't waiting for their car. I registered my displeasure and he promised me someone from management would call me in the morning.

The next day I received no call from Delaware Express. Finally in the late afternoon I called them and was connected to the 'Operations Manager'. To say he was unapologetic is an understatement. He blamed me for the entire incident - apparently I shouldn't have changed the original reservation and the confirmation of the change that his staff had emailed me was inconsequential. He laughed at me when I told him of my struggles hailing an uber. He found the entire situation much funnier than I did.

Use anyone else for your transportation needs in Delaware. Customer service is a foreign concept to this company.

Very nice day Driver and hostess very pleasant and helpful!! Enjoyed the trip. My first experience with Del. Express!

Delaware Express always provides a safe and comfortable trip to a variety of destinations. You can start your trip at your door with their airport shuttle service.



I have enjoyed a number of trips on their state-of-the-art motor coaches over the years and they always exceed my expectations.



The company will celebrate 30 years in business in 2014. They have earned a reputation for having the most trusted drivers in the business.