Ms Buffy's French Cleaners

I picked up my dog's washing. As you can see there are hairs still all over. The bag weighed 7lbs yet she said she had to charge $15. The blankets still smell like dog. I called and asked, did you use detergent? She said no, the customer has to bring detergent. I was very surprised and she walked that statement back - but honestly, definitely does not seem like she used detergent. I asked for a refund since I will have to wash now myself. She declined. Absolutely horrible customer service, and very poor cleaning service. Worst in the city I've had and I've lived here for 7 years. This is not the only incident, but it is one of the more annoying and uniquely bad ones. Like many substandard cleaners they have lost many, many socks. Had one or two issues with shirts that came back ripped. Again, that's fairly par for the course with substandard places but nothing super egregious as it happened over time. However, I should have stopped going then. She is dishonest and does terrible work.