U R Washinstuff

I was just there today. Tried to call ahead for the hours, no one answered. Took a chance and drove there and they were opened. Plugged $7.00 into a large washer for my two quilts and the washer wouldn't work. I already had my Downey and Detergent placed in the dispensers. Went to get an attendant and I couldn't find one. There were two people in the facility and none were the worker, they were customers. I went to the next washer which did work but now I am without $7.00. Is there an attendant on duty only periodically? Sue Martin, Neenah, WI