Todd Young Plumbing

Todd Young Plumbing ranked only two stars with me because their customer service sucks!. I phoned them on a Saturday and got a voicemail that didn't have a greeting. I didn't have an emergency so leaving a message was ok. Since there wasn't a greeting I wasn't sure if I initially left my call back info on the correct answering machine so I called back a second time about an hour later. The young lady whom answered the phone interrupts me telling her who I was with "I HEARD YOUR MESSAGE WE ARENT OPEN ON WEEKENDS SOMEONE WILL CALL YOU MONDAY TO SCHEDULE AN APPOINTMENT". Monday 3pm comes and I haven't rec'd a call so I call them back. The same young lady answers and cuts me off again with " WE ARE HEADED TO YOU NOW". After I let her know there isn't anyone at my home because know one called me to tell me they would be out she gets a worse attitude and puts me on hold. I tried to explain when she came back that I could wait til later in the week I just wanted to schedule something. She pushes the next morning at 8am on me. I have already told her after 3pm works better for me. Then she puts me back on hold and puts TODD YOUNG on the line. HE IS RUDE FROM THE START!!! He tells me once again they are in route to me after I just told the young lady know one was at my home. Then he tries the next morning at 8am. I tell him I am only available after 3pm and he says "ITS AFTER 3PM NOW AND WE ARE TRYING TO COME OUT". Then he says "WELL TOMORROW AT 3." If this service wasn't covered by the builder warranty on the home I just purchased I wouldn't have called them back. I would've paid for my service from someone else. I HAVE NO PROBLEM PAYING FOR GOOD SERVICE! When I arrived to my home the tech was already in the yard. It wasn't after 3 and I was very thankful. HE WAS GREAT!!! VERY NICE!!!! COMPLETED THE REPAIR IN A MATTER OF MINUTES!!! once he finished I asked some general maintenance question he was able to answer, While standing his phone rings its Todd. I clearly hear him ask about my attitude. HOW WAS I ACTING. My mouth was on the floor I guess Todd Young. All in All my problem was fixed if I have any other issues under my warranty period ill pray about calling them. BUT I WILL NOT USE OR RECOMMEND THEM TO ANYONE. ID RATHER PAY!!!!!!