Steam King

disclose a cost of .28 per foot for areas needing pretreat. It did not disclose that all areas needed pretreat as I was told by technicians upon their giving me a cost estimate. It cost me $100 for my great room and dining room to be cleaned because of the pretreat price. I thought maybe a couple of spots would need pretreament not entire area. The coupon mail out was misleading.

Their ad says they will clean your entire room of carpet for $8.95. But, when they arrive, they tell you that even normal wear requires pre-treatment and they will not clean it without pre-treating. The track area that he told me had to be pretreated was actually sq ft. The ad said the price is .28cents per sq ft for pre-treating. That would equal . But the man told me they had a minimum charge of $28 to pre-treat! He told me this after they dragged in all their equipment and I had already become so frustrated because his ad told me that they would clean my couch for $35 each. After he calculated all the pretreating (my couch is not stained, just normal wear!) it was going to cost me over $300 to clean the couch. He acted insulted when I told him that I could not afford that. I felt violated! And to top it off, it has only been one week since they cleaned my carpet and the dirt is already coming up. He wasn't able to get any of the small stains from my pet accident, but it came up for me with no problem with my household Bissell steamcleaner. His machine is a piece of crap that he drags through your house and has to use your hot water from your sink to fill. Not a commercial product. If you read this far, you know that I would never recommend this service to anyone.