State of Michigan Unemployment Office

Obviously these people need help because it doesn't make any sense for them to keep people on hold the way they do. Every time I call I am on hold for 2 1/2hrs or longer and that is ridiculous. The recording claims if u hang up u will not lose your place in line but I don't take that chance and just hold the line on speaker phone. They need to hiring the people trying to call this place to try and have better service for those trying to take care of business. This place is horrible and doesn't deserve any stars for ratings because the line stays busy. SMH.

well so far i can't get a hold of the phone number to any locations except grand rapids mi. and your phone lines are always busy,no one person has answered the phone i've called lots of ample time's! this is not good cummunications with good buisness elthec . The things people say about your company is reflecting back onto you,and is not looking good for your images. you need better people skills, and more understanding of the people's needs. i hope that this will let you improve your buisness in the future. and sorry for bad spelling only using left hand and poor spelling skills. thank you stella doss

Hey, they got the job done. Half the planets calling them, you'd need a small town to answer phones any faster....lol

These people are virtually impossible to contact. I didn't report 1 time because I couldn't get through, and they sent me some letters. I tried to contact them for an explanation,all I got was all our line are busy, well for God sake maybe if they would get a call back number.

I appealed my unemployment decision. I called for a couple of weeks finally reaching someone to only tell me to appeal. After appealing a couple of weeks went by and I continued to call for 3 complete weeks since uia told me a decision takes 1 to 6 weeks. Well im going into my 8th week with no response. I have called numerous times a day from before the office opens to right at 8am. No matter what times I've called it goes straight to the automated service stating the overwhelming calls and they cant answer mine. You cannot ask questions online as they say if you've already filed an appeal. How does one conduct business if no one answers the telephone and there is no way to check an appeal. As professional as I am I'm just not understanding how business is conducted in the department. Further I'm wondering how those that are less fortunate that I can handle business if they face these obstacles. Thank you UIA for any professional solutions you can offer.

If they answer the phone at all. Tried to call them for 3 days to talk to an agent (number 6), and all I got was a recording saying that all agents are busy try again later. Usually you will be able to leave your number and they call you back. They just don't want to answer the phone if it gets busy. Very poor customer service, but hey, its the government what do you expect?

First of they are absolutely not open mon-sun 24 hours. If they were then it might be a little better. They are actually open mon-fri 8am-9pm. Try to call them before 8 and after 9 the recording will even tell you. It's pretty much a run around game with them they say one thing then when you call them out on it they get all hissy at you (that's awesome customer service) they are however very informative on how they are screwing with you like you are nothing to them. They claim that you can protest something but it's only if someone from management decides to read it. If there is no one available it hands up on you. If you call 211 for help and no one can help you you hit a button and it saves your call order number and make and then... They call you back. Don't for online because your internet will be shut off before it's all through but if you call you have to do it constantly. Helpful tip to get the dumb recording to shut up when you call so you don't have to wait the 20 mind it takes for it to finish wait until it starts running the program (talking) then hit 6 for customer service rinse and repeat.