Jet Set Express - Jet Set Line

My church group recently used the service provided by jetset Line and I can safely say that we were all very satisfied with the service provided by this company. We rented the charter bus for a day trip to a Disney park and from the moment we called to inquire on the pricing to the drop off at our church we were treated with professionalism and respect. We give Jet Set Line 5 stars for their great service, and will definetly be doing bussiness with them in the future.

This was the first time I have ever tried going on Jet Set and I had a very good experience. The people who took down the reservation were extremely nice and answered all my questions. Also the driver was very nice and super funny. I had absolutely no problem on my trip from Orlando to Miami. The bus was very clean and very presentable. I completely recommend them if you ever need this kind of service.

IVE BEEN TRAVELING FROM MIA TO ORL SINCE 5-6 YRS, ALWAYS ON BUS. THIS IS MY 1ST TIME WITH JETSET.



THEY WERE :30-:40 MINUTES LATE. WE WERE THERE SINCE 4AM, LIKE THE WEBSITE SAID AND SOME OTHER DRIVER, FROM ANOTHER COMPANY, HAD TO CALL HIM TO SEE WERE HE WAS. THERE WAS NO TV, NO SNACKS... CONTRARY AS THE WEBSITE SAID. THEY GIVE YOU NO REFUND. THEY CANNOT COMPENSATE YOU IF YOU MISSED AN APPOINTMENT BECAUSE OF THEIR LATENESS, OR IF YOU ARE OFFENDED BY THE EXPERIENCE. THEY CANNOT CALL YOU OR GIVE YOU A SATISFACTORY EXPLANATION. ALL I RECIEVED WAS A LAME EXCUSE THROUGH EMAIL. WATCH....



First Name: Jennifer

Last Name: Molina

Phone: **************

email: jenn.moli.ago@gmail.com

Comments: We were a group of 6 adults and 2 kids and a baby. We traveled for the 1st time from Miami to Orlando (round trip) and im sitting right here while im writing this... THIS BUS STINK LIKE PORTABLE POTTY. SMELLS HORRIBLE AND IM HIGHLY OFFENDED, AND CRYING JUST THE FACT I HAVE TO WAIT 4 HOURS TO GET OUT OF HERE. The first complaint was when the bus arrived almost :40 min late and im surprised how extricted JetSet sound on their website. No movie, nothing. Just a bottle of warm water. And now going

back home im smelling someone elses' ourine and feces!!!!! Im complaining everywhere i see online with reservation number and everything. This is horrible. Im here today monday ,july 23 from hawaiian court 7pm... My name

is Jennifer Molina and the reservation was made under ****



On Jul 25, 2012 10:00 AM, "Monina Concha" monina@jetsetusa.com wrote:



Dear Mrs. Molina,

We are very sorry for your unpleasant experience with Jet Set. Safety and cleanliness are our top priorities. We clean and change the restroom fluids twice a day prior to each route. The chemicals used are very similar to those used in a mobil restroom and must meet the specifications of the bus manufacturer and characteristics set forth by the Environmental Protection Agency which causes them to have a similar scent. The bi-daily dumping of the tank is usually very effective at eliminating any odors but the restroom on the bus is open to any passenger upon arrival and can only be dumped in designated septic tanks that are not available once the vehicle has left office. We use GPS tracking on the vehicles which shows the bus leaving the terminal at Hawaiian Plaza 17 minutes late, but entering Miami on time due to an incorporated cushion in the schedule. There was an unforeseen technical error with the on-board entertainment system which has since been corrected and the complimentary water bottle is at room temperature because the buses are not equipped with a beverage refrigeration system. We apologize for any inconvenience.

------Original Message------

From: Monina Concha

To: Yani Concha

Subject: Fw: Contact us

Sent: Jul 24, 2012 4:31 PM



On Fri, Jul 27, 2012 at 4:02 PM, JENNIFER MOLINA jenn.moli.ago@gmail.com wrote:



Mrs Monina Concha the lateness on Jetset was not at Hawaiian Court. It was on the 20th from Regency Hotel it was :30 to :40 minutes late. As a customer i WAS, the least i expect from you are excuses for lateness, cleanness and more. I understand the procedures but that does not mean, it didnt happened. You can contact all your clients that day (the 23rd from Orlando to Miami) and that may give me some credibility, which obviously i dont have with you as you reflected on your letter. Regardless how much explanation you are giving me, it was too many reasons for my first time, to make an unpleasant experience. One trip is enough to judge the way JetSet works. You must know, there are other companies worth the $7-$10 more and have a great experience. Last but no least, you dont even have, besides excuses, to complement a customer for such horrible 5 hr trip.

Jennifer Molina



NO FURTHER RESPONSE

We used Jet Set to transport our students to the science center for our yearly field trip. The sevice was fantastic. We will definitely use them again!