First Main Auto Service

Called yesterday to find out what they would charge us to remove a bolt from the manifold in order to pull the exhaust and have the catalytic converter changed. The guy seemed confused by the request even after explaining it a few different times, so frustrated we just asked what it would cost for them to replace the catalytic converter. Quoted us $140. My husband asked 2x just to verify "for the welded on type of converter correct?" Fast forward to today, phone call from the same guy saying it was going to be $280 now. Reason, because we didn't supply the converter. ARE YOU KIDDING ME? Since when is it the customers job to supply the mechanic with the parts? Had we known that I would have found someone else to just loosen the bolt and taken it to the place I originally wanted to do the work for $180. So we ask what he would charge to remove the bolt, $80. I'm sorry but that is just shady business and will be sure to never return again.