DMV MOVING AND STORAGE

This has been the worst moving company I've ever came had to deal with. They will quote a low price, but then take their time moving. Initially I was quoted 1300, but then ended up having to pay 2300 and took them 21 hrs to move me out of my small apt 1100 sq ft . Also, not to mention the movers climbed onto my counter tops to get the dishes displayed above and broke the granite tops. I filed a claim and was informed by princessa it would take up to 90days. At no time did she or anyone from DMV moving and storage inform us on the status of the claim. Our emails went unanswered for days until I would have to follow up with phone calls. Their ratings on BBB is a F and they have horrible reviews listed all over the internet for a reason. I posted a few reviews on my dealing with this company and now have received an email from the owner Princessa stating that my claim will be denied because I wrote reviews about their unprofessionalism. I will be now taking legal action against them to get reimbursed for damage that was done to property. This is the email that was sent to me from the owner after she read the reviews I posted on her company. Stay clear of the moving company they will scam you and if any dmage is done they will not pay and you will have to take them to court. STAY AWAY





Good

> afternoon Lyndi,

> Before I respond to your claim and emails,

> I'd like to introduce myself. As you already aware, my

> name is Princesa Batres. I am the sole owner of DMV Moving

> and Storage. I process all insurance claims and work closely

> with all my customers. 

> As a company, we do our best to resolve any and

> all issues. We strive to meet our customers

> needs. 

> With this said, I noticed you went on several

> websites and wrote extremely bad reviews BEFORE allowing me

> to resolve your issues. You didn't even give me the

> chance to respond. The terms in your contract do not insure

> counter tops or any damages to a home. This is true

> regardless if my men were at fault. I was willing to

> override this and reimburse you before reading your

> reviews. 

> At this point I am going to deny your claim. I

> will send a denial letter tomorrow

> morning. 

> Please let me know if you need another copy of

> your contract. 

> Thank you. 

> Princesa E.

> BatresDMV Moving & Storage, Inc.P.O. Box

> 10944Rockville, MD 20849Mobile

> 240-793-2629Office 301-476-1888Fax

DO NOT USE DMV Moving and Storage Inc!



I needed to move from DC area to Dallas, TX and researched for days for a moving company that would not give me a headache. I was unable to use a national brand because they were all booked during the month of June, so I went with DMV Moving and Storage Inc. That was a BIG Mistake!



Oscar, the owner, came out to look at my furniture for my small move to Dallas. He was courteous and responsive while trying to get my business. I had called 3 of his references before he came to give me an estimate. The 3 references advised that I obtain a flat rate contract because the company will insist on piling on additional charges during the move. His references informed me that they often forced to pay extra packing fees even though were told that those expenses would be included. So, I entered into a flat rate contract with Oscar and included, in writing, all my packing expenses (for my mattress and TV). Oscar also guaranteed pick up on June 16 and a delivery date between June 27 to July 1st. The movers picked up my furniture on time, so I was confident that I would have no worries. I WAS WRONG!



Even though Oscar knew that I was not in Dallas, TX prior to June 27 he insisted that he have the driver deliver the furniture in advance. I told him countless times that we had agreed on a time frame for delivery and that I was not in town to have the delivery made any sooner. He and his driver demanded that I make myself available for the delivery even though I was out of the state! They informed me that it was my fault that they would be late for their other deliveries even though our contract explicitly stated a delivery time frame. In order to accommodate the movers, I had a friend TAKE OFF OF WORK so that the delivery could be made to my apartment. Because I had not scheduled the loading dock (because the delivery was not made according to the contract), I was told by my apartment buidling that the delivery would have to be made through the front door.



Oscar insisted that I pay him an extra $75 on a delivery that was already $1140 because the crew would have to walk around the block because the loading dock was not available. I informed him that I would not pay that amount because that was not my fault. Oscar yelled at me and cut me off when I explained that the terms of our contract and the flat rate fee had been set. He insisted that I pay his drivers or I would not get my stuff during a twenty minute conversation where he berated me! I was not even in the same town and was doing him a favor!



Just to get Oscar out of my hair I agreed to pay more money over the agreed rate in order to get my stuff. But, I agreed only to pay after my friend confirmed that all my boxes and furniture had been delivered. When I refused to pay before they completed, Oscar then yelled at me again on the phone! When I told his assistant that I would authorize payment only after the delivery was complete, she said ok. But, Oscar then called my 7 times from 2 different phone numbers, and left me 3 text messages. He then told the movers to STOP working because I was not going to pay them, which was not true. It was ironic because he was hiking the price up on me and accusing me of being a crook! The movers then argued with my friend, who had absolutely nothing to do with the contract. Then Oscar got on the phone with my friend and yelled at him!



When my friend assured the drivers that I would pay once the job was complete, they finished working. But they were concerned about getting paid because, as they told my friend, Oscar might not pay them! So, Oscar was not only being a crook to a customer but also to his own workers!



In short, DO NOT USE DMV Moving and Storage Inc.