Medical Department Store

DSWPublixMedical Dry cleaning I purchased medical equipment from the Fort Myers location in preparation for my upcoming knee replacement surgery. I'm writing the review here because it was a Naples employee who waited on me in the Fort Myers location. I purchased $250 worth of equipment and voiced my uncertainty as to the need of all the equipment to Jacob "Jake" my salesperson. I was assured by Jake that I would be able to return any unused equipment if I should decide I didn't need it. Fast-forward two weeks later, I walk into the Fort Myers store to return one of the items and Jake isn't there and I am told that they cannot accept the merchandise. The manager in Fort Myers, "Bill" stated that that was not his policy and Jake was a Naples employee . I was directed to call the Naples store. I called the Naples manager "Melissa" and I was told that because it wasn't purchased in her store she can't do anything about it even though Jake is her employee. I've then called "Bill" back again to voice my displeasure with this decision. Bill stated that if it had been a day or two he could've accepted the return but given that it was two weeks he could not because it's a sanitary issue. Somehow in "Bill's mind it is completely safe to accept something back within two days and no one would have urinated or defecated in it but after two weeks then it surely has been used. With that said, who knows if I purchased a commode that had been returned within the magic two-day time period. Hmmm... I would not do business with this company. The customer service is beyond poor. You do not allow an employee to make a guarantee and then not stand behind it.

Apparently, they don't speak English.