Naperbrook Dentistry

The office staff is not the warmest, but Dr. Chunprapaph himself did a nice job on my 9 year old. HOWEVER - their billing department is attempting to scam customers and insurance companies. I was told I did not have coverage for the procedure needed when in the office, so I paid over $300 out of my own pocket. Contacted insurance the following day to discover I have FULL COVERAGE for the procedure! Contacted office to share info & was told I was wrong. Mike Paxton in the billing department refused to file a claim with my insurance company while speaking directly to them on the phone while I was also on hold with insurance company. Insurance company returned to me & informed me that they were taking this for review because of these poor practices. I am awaiting a check of my refund from dental office, but this required about 6 hours of my time making calls and FIGHTING with Mike in their billing department. Don't you think if the insurance company is TELLING the office there is coverage they would believe them? DO NOT go here. They are lacking moral standards! I am only giving them a 1 star rating for the dentist himself plus I have to rate to leave a review.

Will perform all test that they can just to take the money: I just want a cleaning, the staff looked my insurance information and insisted having btwng x-rays and full mouth x-rays even before cleaning. I was upset, normally dentists do the cleaning and then suggest taking x-rays... So end up not performing anything from them.

Dr. Jackie Garcia is a very dedicated dentist. She not only takes her time with her work, she really cares about her patients. I highly recommend this dentist. She also works in Elgin and speaks Spanish. She tries her best to work around her patients schedule. She came in on her day off because I had an emergency appointment. Who would do that for you?