Pets & Co

After years of waiting for his own pet, I finally took my son last week to get rats. We went Thursday night and picked out 2 rats. The girl seemed very helpful and knew we had not owned rats before so told us what cage to get (the most expensive one of course) and said it was perfect for rats. We didn't know any better so we got the cage and 2 rats. We noticed the rats could fit through the bars after we got home if they tried, but didn't seem to really try so we didn't think it was a huge deal. Saturday night (TWO days later) one of the rats died suddenly. After some research online, we figured it was a respiratory illness that she most likely had when we got her. This was my son's first pet and he was very heartbroken and traumatized. Knowing rats are happier in pairs, we got a second rat from Zamzows. Very quickly, both rats were easily hopping in and out of the cage. I did some more research online and read on every site I looked at that rats shouldn't be in cages with more than 1/2" between bars. The cage the girl here told us to get was 1" between bars. Now we have to spend even more money on a new cage. The owner of the store was very rude and will not let me return the cage and will not offer anything for my son's poor pet who died after only 2 days. I'm extremely unhappy and will NEVER shop here again and will share this experience with everyone I know. Poor animal care, poor customer service, preying on inexperienced customers... I wish I would have done more research on both rats and the store before I went here.

I really like this place. Small mom and pops. True American business, Not one of these big high priced chains . Very friendly with great service, did I say good prices.I have taken my dog and cat there for years.Support small business America.

I would love to give ZERO stars. I have NEVER seen a place so dirty! I'm a vet tech, was curious about this store. The rats were in Such small cages. The fish tanks were beyond dirty. The guinea pigs has ZERO Timothy hay (which Very vital to their health) the whole store just looked dirty and ghetto. HIGHLY unprofessional

If I could have, I would not have chose any stars.... I have shopped at this location many times over the years and the old man in the store becomes more of a jerk with every visit! The worst customer service in the valley!! I won't ever think to shop there again!!!