Computerocks

Chaged me diagnosis fee after telling me my laptop was fine when it clearly wasn't the most dishonest and crooked staff I've ever seen

AVOID AVOID AVOID AVOID!!!!



Be careful with these people, please take my experience as an advice and save yourself the struggle.



I took my laptop to ComputerRocks because it would not turn on, after they did a "diagnostic" it turned out to be motherboard, so agreed on replacing it. I had no idea this was going to be the begging of an ordeal, i wish i would have known better. It took them 2 months to receive the replacement part, which is super easy to find everywhere. I kept going to their location and calling constantly, only to be told that the part had not yet arrived. On one of those occasions, the person at the desk pointed at a package and said, this is actually your motherboard, it just came in. Well, another week passed and i returned to check on the progress. The person again told me, the motherboard just arrived yesterday. Maybe he thought i forgot i was just told that the previous week. Anyways, another week passed and i finally received a call from them, now my battery was apparently bad. Strange thing because it seemed to be working fine before the computer died on me, this person tried to charge me over $100 dollars for $50 dollar battery that does not require any special tools to install, it comes off just like a cell phone battery. After a long discussion and wanting to just get my computer back, i paid $75. Another 2 weeks passed, till i finally received the call that my computer was ready. I took it home and realized that the keyboard was not lighting up, so i brought it. It was working perfectly before. I told the person that i did not want this to take weeks, but of course it did. 2 weeks after i received a call, they were telling me that in order to fix the lights it was going to cost me an extra $75 dollars. I told them that my keyboard was working perfectly before they "fixed" the computer, he told me they was going to do something and call me. Thinking they were going to fix it, i let another week pass. When i finally went to see what was happening with my computer, the person there told me that they did not do anything because i did not agree to the $75 dollar charge. After spending over $400 dollars, waiting over 3 months for something that should have taken a week, they could not make things right by at least giving me my computer back the way it was.



It is sad how businesses take advantage of customers. As a business owner myself, if i know we made a mistake, especially a 3 month mistake. The least i can do for my customers, is to make sure they leave happy and wanting to return. At the end, that is where the profit comes, not by trying to make an additional $75 dollar from someone. I ended up just taking my computer form them, with my keyboard not working. Please be very careful, there are so many more places that are better.

The new location is historic! The new management and employees are AMAZING! Computerocks puts any other computer repair/networking and retail store to shame with all that they are capable of. Some of the best minds and hearts are ready for any technological situation it seems, and are humbly ready to display great customer service and then some!

I have used these guys several times, including 6 desktop major gut job/upgrades. Chris and John (when they had him) are some of the best PC techs in Middle Tennessee. Their prices are reasonable and sometimes cheap if you give them a lot of work. People consider them rude because they have no problem telling you what you do not want to hear.

Rude rude rude. They do not return phone calls....!

I needed a copy of windows 7 and the guy offered to sale me a illegal copy if windows for 40 dollars that was a burnt copy. I'm going to report them to Microsoft for piracy

I've known and worked with Chris for 12 years now and he is the best PC tech I know of anywhere. I learned open source software in college and from Chris I learned hardware. I've seen him fix things that other shops deemed unfixable. Chris is extremely knowledgeable and is always whiling to help anyone. I strongly recommend him for any PC whether is Microsoft, Apple, or Linux based.

I've been using these guys for years, a great job is always done when i go in for a repair. My kids always get my computer bugged up and computerocks always gets it clean and running fast again without deleting everything. They did move so check the address if you're looking for them after they moved out of K-Mart place.

Ask for Chris or John, they generally do a more personalized repair for you instead of a quick fix.

Not to use these guys, they have rude customer service. I'd Rather spend the extra money on geek squad.