Coleman Jewelry

Took some jewelery in on a Saturday to get an insurance appraisal done. Clerk told me it would be done Tuesday or Wednesday and they'd call me when it was done. I called them on Thursday since I hadn't heard anything. The owner told me it would be done on Friday after 3pm. I went in at 345pm and it still wasn't done. He remembered talking to me the day before and his response to me about it not being done was " well had to do some errands and didn't have time." I had a choice of waiting another couple of days or just take my jewelry and leave because he wasn't going to talk about it any more. VERY unprofessional and rude. Would NOT recommend going to this store for anything. There are other small jewelry stores in town who talk to their customers with respect. STAY AWAY!!

I took a 2 carat diamond into this jewelry to have a mounting made. I chose the picture from a catalogue. It took him longer than he said to make the mounting. I picked up the ring and paid in full. Three weeks later, I just happen to look down at my hand and the 2 carat stone was missing. I called Coleman back and he said he was not responsible for the missing stone. I took the mounting to another jewelry store to examine and he said the mounting that he made was insufficient for mounting a 2 carat stone. One of the prongs was totally missing and another was broken into. He also said his opinion was the gold that he used was less than total gold. He also stated that Coleman had manipulated the prongs so much that he could see cracks in the other prongs. I went into Coleman's store and he tired to remove the ring from my finger, but I told him he was not getting it. He accused me of hitting it against a brick wall, and told me to leave his store, he picked up the phone to call the police to remove me. He told me he was not going to do anything about it and to turn it into my insurance company. Why should my insurance company have to pay for his sloppy work?......J. Watson