Knight Veterinary Clinic

I've been a customer of Knight's for nearly a decade, and have seen an almost unbelievably sharp decline in customer service over the last six months.
I took my lab in about six months ago with a limp that had persisted for a few weeks. I dropped her off and did some quick running around town. On my way back to the clinic, I turned North on Elmcrest and PASSED MY DOG running south on Elmcrest, straight toward the Airbase Road Chevron, complete with several staff members running behind her trying to catch her.
Once back in the clinic, they were obviously apologetic, stating that hasn't happened in several years. (“Wait, this has happened before?!?”) They had put her under anesthesia and gave her a steroid injection for what was probably arthritis. She awoke and bolted out the open back door and through the open corral gate. When I went to checkout, I inquired if there would be a "I-just-passed-my-dog-running-down-the-road" discount, and there wasn't even a smile as the girl just said no and ran my card.
I called to speak to the doctor. I inquired why there wasn’t at least some form of monetary compensation…a 10 or 20 % discount or waiving the exam fee would have been a nice gesture. He ststed he thought I was okay with a verbal apology. They decided to give me a full refund, accompanied with a letter that was a half-assed apology followed by explaining that if I was not happy with them that I could find another veterinarian.
Fast forward six months, and I have another dog that is rapidly nearing the end of his lifespan due to dysplasia and arthritis…just old and in a lot of pain. I figured the above incident was a one-off, so I set a 3PM appointment up to euthanize my old friend. They call me ONE AND A HALF HOURS prior, explaining that there is a note in my file stating to deny me service from now on. Here I am, saying goodbyes to my dog that is going to die in a few hours, and they call me and cancel. I asked to speak to the doctor and got blown off.