K Jean Lucas MD

All of the staff is always extremely pleasant and professional. It is obvious that they enjoy the working environment and enjoy working together. This makes my experience as a patient a thousand times better. I am not just another "number"or name on the "to see" list; I very much appreciate being treated like I am the only one on their respective agendas every time I am there.

Lucas’ office manager Medlin advised me that I was cancelled as a patient due to non-payment of a bill. I did not receive any notification by mail or phone regarding a past due balance. I asked Medlin where notices were mailed; but he refused to tell me. Medlin rudely responded: “it doesn’t matter because nothing was returned to our office.” I do not believe an answer to my question regarding where notices were mailed or what phone number they called should have been denied. I begged, cried and pleaded with Mr. Medlin to not cancel me as Dr. Lucas’ patient, explaining that I had not received any notices or phone calls and explaining my 7 year history as her patient being treated for thyroid cancer; however, but Medlin very rudely said it was too late and that Dr. Lucas personally told him the office policy would not be changed for me and that I was permanently cancelled as her patient. Mr. Medlin was heartless; dishonest; and rude. Dr. Lucas having office staff like Medlin has made her look very bad. The fact that Dr. Lucas did not respond to my correspondence regarding this issue is very surprising and wrong. Lucas's office knows very well that I never received notification (confirmed by Medlin's refusal to tell me where they were mailed and envelopes I found from their office mailed to my parents' address which were addressed to my ex-husband who lives 5 hours from here. I explained through correspondence dated 4/27/2012, 4/23/2012, and 4/19/2012 including with same copies of Lucas' envelopes addressed to an incorrect addressee at an incorrect address. I explained by telephone and by mail in the aforementioned correspondence that I had not received notification by mail or telephone about a past-due balance, and that I thought insurance had taken care of their bill due since I had not received any contact from their office. When I did become aware of a past-due balance on 4/18/2012, I immediately paid same in full leaving a $0 balance. Lucas' office made a mistake of mailing my bills/personal information to an incorrect addressee at an incorrect address. I explained that I had moved to a new address entering a Lease Agreement and completed a forwarding order - BUT - my forwarding order did not work with a piece of mail addressed to someone who was not me - leaving me unaware of a problem. I have tried to do everything I know to do to make this right including proving that my personal bills were mailed to the wrong addressee at the wrong address; paying my balance in full; having insurance re-submit claims that they messed up on; corresponding with Lucas; etc. It is dishonest and just heartless that Dr. Lucas would punish me by severing a 7 year doctor/patient relationship which involved treating me for a serious condition such as thyroid cancer for a mistake made by her office. Everyone makes mistakes; HOWEVER, the inability of Lucas' office to acknowledge their mistake of mailing my personal information to a wrong address addressed to an incorrect addressee despite the proof of same I provided to them is EXTREMELY heartless; cruel and just WRONG.