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10/31/2015
Honestly I have no problems really with the dealer ship doing recalls but. Everyone was pretty nice except for the older lady running the customer service desk. She had some what of a rude attitude, especially when I said I don't want anything done to the vehicle if its gonna cost me anything ("only due to the fact that can't afford it"), and dealer ships are way more expensive than ur everyday home town garage but she really kinda developed somewhat of an attitude. But that's not the biggest deal breaker, the biggest deal breaker is a day or so after leaving the dealer my rite side of the car was starting to sound like it would drag the ground when I pressed on my breaks, but not even 2 weeks earlier I had my tires alighned and 2 tires put on the front at a different garage and had them look at my brakes and they were good to go according to the garage. But my problem is if my breaks were that bad 2 weeks after i had them checked and they were good to go that 2 days later they were starting to grind then just a week and a half later pretty much my brake pad is gone rubbing metal to metal. I would have appreciated someone maby letting me know the brakes kinda getting iffy and yea could have not been anywhere near the brakes but if they were that bad them being a dealer ship and working on cars and knowing what to look for should have been able to tell that my brakes were about out just by driving it. Or if someone were near my brakes there shouldn't have been noone near them as far as I know for the recalls that were getting done I don't think involved brakes or anywhere near my brakes. So honestly I will never be back to Monticello for sure or probably not any other don franklin Chevy dealer ship I might just go ford
Details
Phone: (606) 348-3343
Address: 912 N Main St, Monticello, KY 42633
Website: http://www.donfranklinmonticello.com
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