Ford Of Montebello

Worst Service Department Ever!! I have been taking my car here for about two years.



The advisor Miguel Gonzalez is the Worst person ever! I take my car in for Repairs and their Mechanic keeps screwing things up on my car and then they say its not their fault. I filed a complaint against them and then they cough up a settlement. So I give them another chance and they do the same thing again and again. They never admit fault or say they are sorry. They don't care about Customer Service they are rude and when Miguel Gonzalez sees me and totally ignore me when I come in. I only go there because they are in the Town I live in. But I will never go there again. Their Mechanics are incompetent and their Services advisor Miguel Gonzalez up for their Impcompetence He's never there, never answers a call..please do something about it.



I am surprised this operation stays in business. They have cost me thousands in repairs after they supposedly have done the work.



BEAWARE and STAY AWAY!!

Ford of montebello should not even be in business, they have the worst customer service in parts and in the service department.The people in the parts department never give customers the right parts the first time,and never even give you at least a smile after you spend your money on all of their over priced auto parts. The service advisers never answer the phones when you want to find out if your car is ready, and also my car always gets scratched.

I PURCHASED MY ESCAPE FEB 2009 AND SALES STAFF TREATED ME WITH RESPECT.

WHEN I NEED MY VEHICLE TO BE SERVICED MIGUEL GONZALEZ IS MY #1 ADVISOR, ALWAYS VERY HAPPY

AND HE TREATS ME AND I AM SURE EVERYONE ELSE THE SAME LIKE I AM SPECIAL AND I WONT EVER TAKE MY VEHICLE ANY WHERE ELSE FORD OF MONTEBELLO IS FOR ME.

THE FORD OF MONTEBELLO STAFF WAS SO FRIENDLY AND HELPFULL. I WAS A FIRST TIME BUYER WITH OK CREDIT, THE SALES DEPARTMENT LISTENED TO ME, AND WERE ABLE TO GET ME INTO THE CAR OF MY DREAMS. I GOT MY BRAND NEW EXPEDITION EDDIE BAUER WITH 0% APR AND $1000.00 REBATE. I RECOMMEND FORD OF MONTEBELLO TO ALL MY FRIENDS .I WAS IN AND OUT IN ABOUT ONE HOUR GREAT SERVICE ALL THE WAY..

Dishonorable Sales Staff!!!!!! I went to FOM negotiated the price of a car, went in the next day and they jacked up the price $1ooo.Thesales manger said that it was illegal for them to sell the car for less than the advertised price! Even though all "HIS" agents were telling us not to worry they can work with the sticker. Why All the LIES???? Knowing full well that my son needed the car for school and work, We were over a barrel. a day that should have been a joyous day was anything but. I felt like my family and I were raped by this car dealer. I will never give the FORD of MONTEBELLO a chance to "Violate" anyone else I come in contact with. I GOT S****D at FORD of MONTEBELLO will the slogan I use from know until the end of days. If you go to FORD of MONTEBELLO, Please BEWARE!! Another disrespected customer (Who will shop puente Hills Auto Center from know on) Thx.