DeFalco Automotive Services

They are thr best the driver and dispatch were the best and helpful they came at timely fashion I give a 5 star out to Rose and Angel

I would give DeFalco's 0 stars if possible. You are better off on the side of the road. The owner, Tom, and his daughter Victoria knowingly overcharge and change their rules with no regard for the customer. They did not respond by the deadline with a complaint through the BBB and then later responded without addressing any of my concerns or refunding any of my money. PLEASE READ. I was in an accident on a Friday and the police called DeFalco's for the towing. DeFalco’s driver came, gave me a ride, and towed my car to their facility in Monroe. I called Saturday to retrieve my car as DeFalco’s doesn't do body work and my insurance had called letting them know I wasn't covered under collision. Victoria told me I could not get my car, although their repair shop is open 8-12 on Sat. Called 12/15 at 8am and was given bill of $617 that included a $40 clean-up site fee, $40 clean-up equipment fee, $40 clean-up yard fee, and a $40 admin fee. Told Victoria that all cleanup was done by NJDOT safety patrol, none by her company. She insisted there was cleanup of fluids. Again repeated no fluid cleanup was done at accident site and any fluid on the bed of the truck should fall under the clean-up equipment fee. She still insisted they had performed cleanup. I told her their prices were higher than other tow companies and it was ridiculous they were charging for cleanup not performed and an unspecified "yard" fee in addition to storage. Told her Compact Kars (CK) would settle my bill and tow the car to their facility; she agreed. Received call later that DeFalco's wouldn't release my car and I needed to come in person. When I asked why this wasn't discussed prior, Victoria told me "You called at 8:01, we had just opened. I can't remember everything." When I told her I was now at work and upset, she stated "Well you did tell me my prices are ridiculous." Arrive at DeFalco’s. Victoria (via phone as she would not come to the front of the office) still insisted charges were correct. Mileage was wrong. Correct mileage is 18.8mi per googlemaps. I know exact route taken as I was in truck with driver. Victoria claims 25mi per googlemaps/denied having GPS tracking. As we were getting nowhere and she had kept us on hold, we decided to just pay and get the car out of there. Tried to pay with a check and was told by Tom they would only take cash so I couldn't stop payment. Their website states they accept cash and check for towing. Tom accepted check from CK.