Stanton Optical

If my glasses hadn't been finished by today I would have called my Discover card and disputed the charge. I ordered my contacts, and two pair of glasses on the 31'st, I'm just now picking them up today the 10th. The first time I called to check on my glasses and contacts they said yes they're finished come on in, I got there and only one pair had been finished and the contacts hadn't arrived. So I called nearly everyday. Today they said yes they're finished come on in so I did. I got there and my glasses were not finished and the frame I wanted was on order. So they told me to pick out a new frame regardless of cost and they would cut the lenses on the spot. So I picked an expensive frame and they did indeed have them done in about ten minutes. If it had not been for the positive conversation with the salesman named Andrew, I would have walked out the door and put a stop payment on my card. I don't see the business surviving much longer, everyone I talk to has the same story.

If i could give less than 1 star i would. I went to the eye doctor here so i could get new contacts and glasses.



I bought my contacts from here in the begining of October so that i would have them weeks before. They never called me to let me know they were in. I called several days in a row asking if they were in yet after 2-3 weeks of waiting i was finally able to pick them up on Halloween. They told me they had been in for several days but because the manager had not been in they could not open the box they came in. So for the several days i had been calling and was told they werent in. They had been there the whole time.Luckily i got them in time for halloween cuz it is kinda hard to were a mask with glasses on. Ok i was not happy.All they did was offer an apology for their mistake.



It is now May i finally decided to get a new set of glasses. so that i dont have to wear contacts all the time. i figured the stuff in October was a one time thing. They cant possibly do that again. So i went in picked out my frames and lenses for the buy 1 get 1. My second pair of frames are my current glasses i was just going to get the lenses in them. They said they would have to take my current glasses and send them off to get the lenses. I thought this was strange because the last time i got new lenses in these frames Walmart just traced the current lenses for the shape and ordered the lenses. So what they agreeed to do was get my first pair in the new frames and then once those are in then they would send off my current pair. They told me that my first pair would be in by today if not yesterday. I call today as i had been instructed and they told me they werent in and wouldnt be in for at least another week. I did not have time during my lunch break to sit there on the phone with them and try and work out a solution to this.



Since this is not the first time more than an apology is in order. I would not recommend them to anyone now. I most likely will not return either.