Joe Gambino's Bakery

On February 5, my daughter ordered a king cake from Gambino’s ($55) to be delivered to Baltimore for her sister’s 40th surprise birthday party. The cake ended up being the big surprise and a very disappointing one. Tracking the package indicated that it had been left on the front doorstep, but we found the cake several hours later by the garage door, left upside down in bad weather. It was crushed, the purple sugar had spilled out of its container and turned black, and there was no green sugar in the box. It was not a cake we could serve to our guests at this very elegant New Orleans – themed dinner party.



Upon contacting Gambino’s and talking to three representatives, their decision was to stick to their no refund policy because the cake had not been returned. Who would have thought that it was going to be necessary to return the damaged cake? In spite of my sending photos of the cake, Gambino’s refused to issue a refund and begrudgingly offered instead (after two phone calls and two e-mails) a $20 credit towards a future order. THERE WILL BE NO FUTURE ORDERS.



What is most disturbing about this experience is that I never once received any word of apology from Gambino’s, only repeated admonishment for my failure to comply with their policy, which is not posted on their website, by the way. According to their way of thinking, I was the one at fault!



So, would I recommend Gambino’s? Absolutely Not! A good bakery that knows so little about customer service is not worth dealing with. There are plenty of good bakeries in New Orleans and I would be willing to bet, they treat their customers right.

Disappointed in the dobache cake. Each time we shell out money on this cake we are disapointed with the stale dry taste. For less than 1/2 the cost I can go to Rouse's or Robert's and get a fresher cake. Please improve his cake to what it used to be from your bakery.

Sells wonderful Italian cookies. King Cakes can be ordered plain or filled with cream cheese and fruit flavors.

These cakes are fantastic! Always moist and delicious. Everyone will ask you where you got the cake. I strongly suggest ordering your cake for any occasion from Gambinos. Yummy!