More Info
- Email Business
- Categories
Reviews
07/18/2011
The Concealment Shop travels to gun shows. I saw them at one of their shows in Houston in May, 2011. I ordered a concealment purse (they had a display in brown but said they could get it in black). I paid for it there - $176 including shipping. I was led to believe this was in stock at their store in Mesquite.
On June 22, I was in the DFW area. I called their store, offering to drop by and pick it up since I still had not received my order. I was told it would ship in 2 weeks, they still did not have it in stock. Helen (the owner), said she had just talked to Coronado Leather and they confirmed the backstocked purse was on its way. I was also assured I would be contacted with shipment information or with any information on further delays.
It is now July 18 - over 3 weeks later. I had to contact the store via email and phone 4 times over the past 3 days before I finally got a response from Helen. She says she is waiting to hear from Coronado Leather to find out what the delay is.
I was never contacted regarding further delays, nor was I informed at any point that this order was on "eternal backstock". This vendor does a poor job of setting customer expectations, communicating, and fulfilling orders. However, they do a *great* job of taking your money.
I have over 15 years experience in customer service. I know how you're supposed to treat a customer. I know all about setting customer expectations and keeping a customer informed. My husband owns his own retail business. He's been in business for 26 years and has his own mail-order clients. I've seen that side of the business, too, and I know how that's supposed to work. This experience was an epic fail.
I'll never use The Concealment Shop for anything, ever again, nor will I recommend them to any of my friends.
Details
Phone: (972) 289-8997
Address: 3550 Us Highway 80 E, Mesquite, TX 75149
More Like This
- CYA LLC
4111 Us Highway 80 E Ste 402, Mesquite, TX 75150
- Texas Star Gun Sales By
3501 Point East Dr, Mesquite, TX 75150
- Greatwide
1201 Big Town Blvd Ste 200, Dallas, TX 75227
- Casa View Pawn Shop
2520 Gus Thomasson Rd, Dallas, TX 75228
- Texas Gun School
2405 Interstate 30, Mesquite, TX 75150
- Black Bag Shooting Sports
9022A Garland Rd, Dallas, TX 75218
- Discount Guns
3035 N Buckner Blvd, Dallas, TX 75228
- Prime Distribution Services
5351 Samuell Blvd, Dallas, TX 75228
- The Concealment Shop
605 Prairie Ln, Mesquite, TX 75150
- The Concealment Shop
15330 Lyndon B Johnson Fwy, Mesquite, TX 75150