Francesco's Salon And Spa

I've been getting Brazilian bikini waxes for nearly 10 years and the one I received at Francesco's Salon was hands down the worst I've ever had. The entire process was the most painful and drawnout I've ever experienced-- after 30+ minutes of pain, not all of the hair was removed, but the esthetician was "finished." And I was left with an incomplete Brazilian and wax everywhere.

The following day, I called the salon to request a partial refund, since I'd only received a partial service, and was met with hostility and attitude from the salon manager. After more than 15 minutes on the phone with her, she finally refunded me $30 of the $65 (minus tax and tip).



HORRIBLE customer service. There are plenty of other salons in the Cleveland area (Ladies and Gentlemen, etc) that know how to complete the services they offer and still treat their clients with respect-- take your money elsewhere!