Hilton Hotels & Resorts

More Info

General Info

Hilton Reservations Worldwide handles reservations and information requests for more than 2,100 hotel properties, including the Hilton, Conrad, Doubletree, Embassy Suites, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites brands. The company helps manage customer service interactions more efficiently and cost-effectively and maintain a high-level of agent morale. A full-featured workforce management solution, Aspect eWorkforce Management from Aspect Software enables Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources. It integrates with the Aspect CallCenter ACD and Aspect Enterprise Contact Server. The results of this software allow the company to maintain highly accurate forecasting and scheduling, improve occupancy to an average of 90 percent, lower staffing costs, and increase agent morale and reduce attrition by more than 20 percent. Hilton Reservations Worldwide maintains a location in Memphis, Tenn.

Email

Email Business

Extra Phones

Phone: (901) 684-6165

Fax: (901) 374-6076

TollFree: (800) 445-8667

Payment method

diners club, discover, master card, visa, amex

AKA

Hilton Worldwide Operations Center

Other Links

http://www.hilton.com

http://hiltonworldwide.com

Categories

Hotels, Lodging

Reviews

Details

Phone: (901) 374-5000

Address: 755 Crossover Ln, Memphis, TN 38117

Website: http://www.hilton.com