Animal Emergency Center

The nursing staff is so sweet. They loved on my kitty like he was their own. The vet was very patient with me and really took the time to explain what was wrong with Spencer in a way that was easy for me to understand. It is so nice when your furry family member is dangerously sick to be able to trust the people taking care of him!!
It's hard to see some of the other patients coming in with such horrible injuries and the owners so upset, but the staff rushes them right back and starts treatment before the client even fills out the check- in form.

Very good service but, terribly expensive! Would have been about $100.00 at the regular vet but cost $375.00 here to tell me nothing is wrong with
my dog!

I joined YP just to post this.

I wish I could give 0 stars. I'm still mad.

DO NOT COME HERE.

ONLY GO HERE IT IS A MATTER OF LIFE AND DEATH!!!

IF YOU HAVE PLENTY OF MONEY YOU WANT TO WASTE ON INFERIOR CARE!!!

I was horrified by their reviews, and made anxious by the fact the interior had bulletproof glass, but I had a late night pet emergency and MVS was full. This was my first mistake.

They charged us nearly 10 times what our regular vet would, but for doubtful services. I was extremely nervous seeing my bill and all the reviews that said they will hold your pet unless you can pay.

They did not seem to have access to our patient history. I did not have the slightest faith in the competence of these employees moments after speaking to them. They said had no idea how long our dog's dosage of medication would be and they told us they would call us back 2-5 am. I had to verify they had our phone number. Needless to say, I spent all night worried whether or not my dog was coming home alive.

The way treatment works here seems to be designed to drain your bank account regardless of the patient's needs. They could not find our chart. They had no patient history. They had no idea what antibiotics to use. After speaking to our normal vet, they turned out to be useless.

We asked the doctor to bandage her wound and let us leave because we would be returning to our normal vet ASAP. I didn't want to incur any unnecessary expenses, but THE DOCTOR rolled her eyes at us and slammed the door. I assume she got upset because she couldn't gouge us. I didn't feel like being charged another $300 for something my vet would do for a fraction of the cost.

I was highly skeptical walking in and nervous upon reading their reviews. I now know why. I felt like a medical hostage more than a patient. If I could have found a field hospital with more competent staff and cleanliness, I would have gone there.

I will never return to this place if physically possible.

I had to bring in my dog this weekend after he crashed through a window. He was terrified and confused and the sweet ladies at the clinic were very good with him and took excellent care of my fur baby. Thanks!

We had to find a place to take our cat, who had swallowed an object that she couldn't get down or out. We were impressed by the staff, services and cost. We are seen quickly and our Kat was triaged, treated and brought back to us before we could fill out the forms.

I recommend the A.E.C. to anyone who needs emergency care for their special pets.

Being brand new to Memphis and not yet having a vet, I found this business with a Google search after my elderly cat suddenly began having a problem walking. I am so glad I did. The building is clean. well lit, modern - and staffed with personable, warm, affectionate and efficient people. They took their time with my elder kitty, treating her as if she was the most important cat in the world - which she is to me. I am thankful their was nothing seriously wrong, and thankful to have found an animal emergency center that I would highly recommend to anyone.