CPM Real Estate Service Inc

They were very helpful getting me and my kids into a place. Although they expect me to pay my rent on time but when it comes to work orders it can take them months, two more work orders and couple phone calls to even respond to them. Still have yet to have anyone come fix my deadbolt, carbon monoxide detector, and water heater after doing first work order back in August. I had my dishwasher looked at by technician and that was it. With my water heater going bad it's either do my dishes by hand and not have enough warm water for my kids to take shower or have my kids take warm shower and wait hours to do my dishes. Very frustrating especially after raising my rent.

If you rent from CPM, consider getting cameras installed. CPM employees/contractors apparently feel comfortable entering a dwelling without permission or notification.

Jeff and his staff are very professional. They strive to put both the property owner and tenants needs at top of their priority list every day

Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless electronic help. It is nice to be able to go into a business and actually have a face to face conversation. It gives me a bit of hope when a company like CPM actually goes above and beyond the Call of Duty and provides excellent customer service.
Thank you CPM for your continued support in the rental business and charitable contributions to our local organizations.
Sincerely,
Mike- Property Owner

STAY AWAY!!!



I have rented house/apts. in other cities before and CPM is the worst rental agency I have ever seen. If you are a rentor and want good service and dont want to be taken advantage of, stay away from CPM. I have rented a relatively expensive house from them for a year and we had problems with water leakage in winter not at our fault, However, we had to deal with all the misery. We actually had to leave the house since it was not habitable during the repair. CPM not only did not cover our expenses for the hotel they also wanted us to continue to pay rent even though we had to move out temporarily, We hired an attorney to defend our rights only when they waived the rent. After we moved out, even though there was no damage to the house, they pretty much witheld the majority of the deposit for regular maintance. This case is at better business burreau right now. They have several complaints there - some are closed. My recommendation is to STAY AWAY!!.

I just wanted to warn anybody who is planning to rent the house on 4667 Hathaway Drive Medford Oregon or any property thru CPM. This was 1-year of horrible experience due to both the owner and the manager of the house. We were promised to have right to have month to month basis after 1 year. Owner changed this general rule and asked for another year of rental agreement with increased rent. CPM is always against the renter in these scenarios rather than being neutral or fair. We had to move within a 1 month. (We later learned from CPM, the property manager, that the owner has right to exercise this IF HE OR SHE WANTED- but we were not told that in the beginning; we were clearly told that we would get month to month lease after 1 year of lease-but verbally- read the contract in detail and do not trust this provider)



We had paid $1645 for deposit. Guess what, we were returned only $347.11. Let me tell you that we lived in this house only 2 person, no kids, no pets for only 1 year. No nails, no stains, nothing other than reasonable wear and tear you can imagine in a year. The story has more to this.. Within our 3 months of move-in, a kitchen fixture failed and leaked into the kitchen floor. This caused to a tear up of whole kitchen floor and appliances during winter, Thanksgiving and Christmas time. We had to live in a motel for about 2 months. We had to go to attorney to claim our money. The house was inhabitable during those repair days. Although, our attorney told us to cut 2 months of rent we only deducted 1 month. Under ORS rental rights we could do so if we wanted.. We deducted only one month but our expenses were clearly more than that. Owner and CPM refused to this in the beginning, but under circumstances and our attorney support, they had to agree. Owner claimed her money from her insurance. To some up, the owner of this house (4667 Hathaway Drive Medford OR) is GREEDY, the manager of the unit CPM real estate is UNPROFESSIONAL. They want to take advantage of RENTERS. So, think twice before renting this unit or any unit thru CPM Property Management.